Shuttle Driver

GENERAL PURPOSE:

As a Hospital Shuttle Driver, you will safely operate a BHC Healthcare shuttle van to transport hospital employees, patients, visitors, and guests between approved locations. As a BHC Healthcare team member assigned to a client facility, you will provide courteous service, assist passengers within your training, and follow designated routes and service schedules. Passenger safety takes priority over on-time arrival.

RESPONSIBILITIES:

• Safely operate the assigned shuttle van along approved routes, serving designated parking areas, hospital entrances, buildings, and other authorized locations.
• Follow traffic laws, speed limits, and company and facility procedures; adjust driving to weather, traffic, and road conditions and avoid distracted driving.
• Greet passengers professionally, provide directions, and communicate service delays or route concerns to the appropriate supervisor.
• Stop in designated safe areas for boarding and exiting; ensure passengers are seated, seat belts are used as required, doors are secured, and capacity limits are observed before moving.
• Assist passengers with entering and exiting safely within established procedures and training; coordinate additional help when needed.
• If equipped, operate wheelchair lifts or ramps and secure mobility devices and occupants only after required training and authorization. Do not provide clinical care or unapproved patient transfers.
• Complete and document required pre-shift and post-shift vehicle inspections. Report defects promptly and do not operate an unsafe vehicle until cleared through the established process.
• Immediately report accidents, injuries, vehicle damage, passenger concerns, and unsafe conditions; follow emergency procedures and complete required incident documentation.
• Maintain a clean vehicle and clear aisles and exits. Check the passenger compartment for remaining passengers and belongings at the end of each route or service run.
• Secure the parked vehicle and keys and maintain required trip, mileage, inspection, and service records accurately.
• Protect confidential information and follow company and facility privacy, infection-prevention, safety, and security procedures.
• Work cooperatively with BHC Healthcare and authorized facility staff while maintaining a professional appearance, patience, and respect for passengers.
• Complete required orientation and vehicle-specific training and perform other related transportation and guest-service duties as assigned.

SKILLS and QUALIFICATIONS:

• At least 18 years of age; higher legal or insurance minimums apply where required.
• High School Diploma or GED preferred.
• Must maintain a valid driver's license appropriate for the assigned vehicle, pass a Motor Vehicle Record (MVR) review, and maintain a driving record that meets BHC Healthcare's driving and applicable insurance eligibility requirements throughout employment.
• No CDL is required for this position.
• Previous shuttle, passenger transportation, delivery, valet, hospitality, or customer-service experience preferred but not required.
• Must complete required background, MVR, and any applicable drug screening, facility onboarding, and job-related driver qualification requirements in accordance with applicable law.
• Ability to safely operate the assigned shuttle van and demonstrate competence with its controls, safety equipment, and passenger-assistance procedures.
• Ability to follow approved routes and service schedules, communicate delays, and accurately complete vehicle and incident records.
• Clear, calm communication with passengers and staff, including during emergencies.
• Dependable attendance, punctuality, independent work, and sound judgment.
• Ability to use job-related communication devices or transportation applications safely after training.
• Role requires prolonged sitting and driving; frequent entry into and exit from the van; walking, standing, bending, and reaching; and passenger assistance within training. Work includes varying weather and traffic conditions.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.