What are the responsibilities and job description for the Workplace Manager position at BGSF?
Workplace Experience Manager
Direct Hire; $100K - $110K
Reston, VA 22102
As Workspace Experience Manager, you’ll be the go-to person for all things hospitality—balancing operational excellence with thoughtful, hospitality-driven touches that make the workplace feel seamless and special.
Responsibilities
- Greet and direct all guests and visitors with warmth and professionalism, delivering a polished, hotel-style welcome.
- Manage mailing, shipping, and package distribution with attention to detail and service excellence.
- Partner with IT to support office tech, troubleshoot hardware, and ensure a seamless user experience.
- Collaborate with the porter team and ensure cleanliness, organization, and supply levels across all shared spaces.
- Track and resolve building related issues through Freshdesk or similar platforms with efficiency and care.
- Manage HQ protocols, including guest check-in, employee access cards, service requests, and freight elevator bookings.
- Elevate day-to-day operations by proactively stocking goods and adding thoughtful hospitality touches that enhance the work environment.
- Anticipate and personalize support; like a concierge, offer assistance with everything from local recommendations to last-minute requests.
- Curate social moments that foster community; pop-up coffee bars, wellness breaks, or casual mixers.
- Use feedback and data to continually evolve offerings and tailor the workspace experience to employee needs.
- Customize services to each location’s culture and context: adapting tone, offerings, and ambiance accordingly.
- Lead planning and execution of internal/external events and activations, including managing budgets, sourcing food and beverage, maintaining catering relationships, and coordinating setup, and logistics.
- Partner with the Business Operations team to support internal office moves and lead related employee communication.
Qualifications
- Knowledge of office management facilities responsibilities, systems and procedures
- Technically savvy with the ability to learn and work across various digital tools, platforms, and workplace systems.
- Excellent written and verbal communication skills
- Strong time management skills and the proven ability to multi-task and prioritize work
- Attention to detail and solid problem-solving skills
- Strong organizational and planning skills
- Proficient in MS Office
Salary : $100,000 - $110,000