What are the responsibilities and job description for the Resident Care Coordinator position at Beztak Senior Living?
Beztak Senior Living wants you to join our family of talented individuals. We are seeking to hire bright, dynamic leaders who have a passion for service and a commitment to excellence! At Beztak, we love what we do, and it shows. Our team of caring professionals work together to make our senior residents feel at home in our communities.
Beztak is looking to hire a Resident Care Coordinator join our team. Aids the Assisted Living Director in organizing and overseeing the Assisted Living and/or Memory Care operation within a community.
ESSENTIAL FUNCTIONS:
- Maintains consistent contact with residents and family members to provide prompt and courteous resolution to concerns.
- Deal with resident concerns and requests on a timely basis, in coordination with the Assisted Living Director, to ensure resident satisfaction with management.
- Ensure current resident files, inclusive of care plans, are properly maintained.
- Aids the Assisted Living Director in coordinating all aspects of the operation to meet and exceed state regulations.
- Aids the Assisted Living Director in achieving acceptable results from state and other regulatory agencies.
- Assists Director of Assisted Living with hiring and training of department team members.
- Provides support to staff to encourage team work and lead as an example in creating a harmonious environment.
- Aids the Director of Assisting Living with maintaining community appearance and repairs.
- Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
- Utilizes technology as a practice to be efficient with community resources.
- Ensure proper response and handling of all community emergencies with staff.
- Represents the company in a professional manner at all times.
- Operating a company vehicle or personal vehicle (as required) to perform job duties. Candidates must be willing and able to drive for work-related purposes as needed
- Working in a high-pressure environment, interacting with difficult customers/vendors, handling urgent matters, resolving conflicts, having effective interpersonal skills
PERSONAL QUALITIES:
- Flexible, innovative and demonstrates the ability to lead and manage.
- High integrity, positive attitude, mission drive and self-directed.
- Passion, dedication and commitment for providing seniors an engaging, enlivening and captivating living environment.
- Ability to identify issues before or as they occur.
QUALIFICATIONS AND EDUCATION:
- Five years of experience in the industry or a related field.
- Working knowledge of the industry.
- Thorough comprehension of the regulations related to the operation of the community.
- Excellent verbal, written and listening skills.
- Proficient computer skills including but not related to Microsoft Word, Excel, Outlook and the community’s EHR platform.
BACKGROUND CHECK PROCESS:
Beztak and All Seasons complete pre-employment testing in accordance with company policies and all state-requirements. This includes criminal background checks, fingerprinting (where applicable) and drug testing.
Florida applicants please visit: https://info.flclearinghouse.com/ for specific state information regarding Level 2 ACHA requirements.
Arizona applicants will need to obtain a fingerprint clearance card, TB test and clear the Adult Protective Services registry.
Michigan applicants will need to take a TB test and complete fingerprinting.
BEZTAK PERKS & BENEFITS:
Beztak has an exciting, growth-focused culture, and we strongly believe in promotion from within. While certain positions require past work experience in a specific role, you don’t have to have any experience in property management to join the Beztak team. Beztak culture is one that is built upon the three E’s: Excellent, Ethical and Effective, and we pride ourselves on benefits programs and perks that take care of our team.
Some of our most popular benefits include:
- 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation
- Generous Paid Time Off in addition to paid company holidays and a “Float” Holiday to celebrate a day or holiday that you hold special.
- Life Insurance, provided at no cost to the employee.
- Five medical plan options – several including a Health Savings Account with an employer contribution
- Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
- Employee Referral Program
- Tuition Reimbursement Program
PHYSICAL DEMANDS
The position requires prolonged periods sitting at a desk and working on a computer. You will also frequently walk, stand, climb stairs, and communicate with co-workers, guests, residents, and the public.
WORK ENVIRONMENT
- This position typically operates indoors in an air-conditioned office, with a mixture of natural, incandescent and fluorescent light.
- You may be exposed to varying weather conditions such as heat, cold, rain, and snow is common. May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.
- You will also periodically be confined to a vehicle.
REASONABLE ACCOMODATION STATEMENT
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.