What are the responsibilities and job description for the Customer Success Manager position at Beyonk?
About Beyonk GroupBeyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue. Our technology makes it simple for customers to book directly through our partners’ websites while giving operators the tools, integrations, and automation they need to manage and scale their business. Through our marketing services, we help leading destinations - from family attractions to major farm experiences - reach millions of new visitors every year. We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment. It’s an exciting time to join Beyonk Group, grow with us, and shape the future of how the world experiences the world. The role As a Customer Success Manager, you’ll own long-term relationships with a portfolio of SMB customers using Beyonk’s software to run mission-critical parts of their business. This is a commercial role. You’ll be responsible for retention, renewals, and upsell, while also spending around 25% of your time on customer support (more initially) to build deep product knowledge and real customer empathy. You’ll work closely with business owners who aren’t always tech-savvy, during moments when the platform has to work. Your job is to bring clarity, confidence, and commercial value. What you’ll doOwn a portfolio of customers post-sale, acting as their main point of contactLead onboarding and early adoption, helping customers set up for successProactively manage renewals, retention, and upsell opportunitiesTranslate customer goals into clear recommendations that drive revenue and resultsSpend ~25% of your time handling customer support tickets and chats (more initially)Troubleshoot issues, guide best practice, and feed insights back into the wider teamRun structured check-ins, especially ahead of peak trading periodsSpot risk early and take ownership of resolutionWhat we’re looking for This role suits someone who has worked with mission-critical SaaS for SMB customers, where the main point of contact is often a business owner or operator, not a technical team. Strong indicators of fit:SaaS experience serving SMB customersComfort working with non-technical decision-makersExposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industriesExperience owning renewals and upsell conversationsConfidence balancing customer advocacy with commercial responsibilityYou’ll do well here if you’re calm under pressure, clear in your communication, and comfortable switching between hands-on problem-solving and commercial conversations.Practical detailsFully remote role - Ideally based in Austin, TexasAround 25% of time spent on support (higher initially during onboarding)Occasional evening or weekend work during peak periods (compensated)Comfortable managing your own time, priorities, and customer portfolioWhy Beyonk? Join us at the early stages of an exciting new chapter for Beyonk Group. We’re growing fast - expanding across the UK and US, acquiring new businesses, and evolving from a startup into an established company with high energy, high ambition, and high fun. What we’re building matters. Every contribution helps families plan days out, connects people with local experiences, and supports attractions and small businesses that bring communities to life. You’ll see the impact of your work every day - in the tickets sold, and the photos and reviews shared by visitors enjoying experiences at our clients’ sites. We’re a lean team where every role matters and every voice counts. You’ll help shape key goals with the freedom, trust, and support to make things happen. Roles here aren’t rigid - you’ll take on projects beyond your title, learn as you go, and see the tangible results of your work. The people who thrive at Beyonk love that autonomy and breadth; they enjoy figuring things out, wearing different hats, and building things that last. And while we take the work seriously, we have fun doing it. Our London office is guarded by a life-sized alpaca named Elsa, there’s a steady flow of sweet treats, and the occasional questionable costume for “content purposes” (spot our Marketing Manager dressed as a pumpkin in one of our case studies). One of our CS team once said her “cup is always full” when she’s in the office- and, although she hates us bringing it up, it’s true. It’s hard not to feel that way when you work with smart, kind people who care deeply about doing great work together and celebrating the wins. Beyonk Group is an equal opportunity employer. We welcome every background and perspective, knowing that our differences make us stronger, more creative, and better at what we do.
Salary : $50,000 - $55,000