What are the responsibilities and job description for the Customer Success Associate position at Beyonk?
About Beyonk GroupBeyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue. Our technology makes it simple for customers to book directly through our partners’ websites while giving operators the tools, integrations, and automation they need to manage and scale their business. Through our marketing services, we help leading destinations - from family attractions to major farm experiences - reach millions of new visitors every year. We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment. It’s an exciting time to join Beyonk Group, grow with us, and shape the future of how the world experiences the world. The roleYou'll own relationships with a portfolio of SMB customers - farm attractions, activity providers, family experiences - who use Beyonk's software to run their business. These are hands-on business owners, not technical teams. Your job is to make sure they get value from the platform, stay with us, and grow with us.This is a commercial role. You'll handle onboarding, retention, renewals, and upsell. You'll also spend time on customer support, especially early on, because understanding the product and the customer deeply is how you'll be effective in this role.You'll be fully remote, so you need to be someone who manages their own time well, knows when to escalate, and doesn't need someone looking over their shoulder. What you’ll doOwn a portfolio of customers post-sale as their main point of contactLead onboarding and help customers get set up for success earlyRun proactive check-ins, especially ahead of peak trading periodsManage renewals and spot upsell opportunitiesHandle support tickets and troubleshoot issues - this is part of the job, not a distraction from itFeed customer insight back into the wider teamWhat we’re looking forYou don't need to be an expert. You do need to have done this kind of work before - even if briefly - and shown you can handle it independently.Strong fit if you:Have 1-3 years in a customer-facing role, ideally in SaaS, bookings, payments, or a tech platform serving small businessesHave worked directly with business owners or operators, not just technical teamsHave some experience with CRM tools and managing your own workloadCome from attractions, hospitality, events, tourism, or leisure - or have served those industries via softwareAre commercially curious: you notice upsell opportunities and aren't afraid to have that conversationCommunicate clearly in writing and on calls, and stay calm when things go wrongAre based in Austin. Whilst this is currently a remote role, we are looking to build a base in Austin, and it would be great if you were a part of that. This could be your first proper AM role- we're open to that. What matters is that you've got the instincts, you're on an upward curve, and you're excited about growing into full commercial ownership.Why Beyonk? Join us at the early stages of an exciting new chapter for Beyonk Group. We’re growing fast - expanding across the UK and US, acquiring new businesses, and evolving from a startup into an established company with high energy, high ambition, and high fun. What we’re building matters. Every contribution helps families plan days out, connects people with local experiences, and supports attractions and small businesses that bring communities to life. You’ll see the impact of your work every day - in the tickets sold, and the photos and reviews shared by visitors enjoying experiences at our clients’ sites. We’re a lean team where every role matters and every voice counts. You’ll help shape key goals with the freedom, trust, and support to make things happen. Roles here aren’t rigid - you’ll take on projects beyond your title, learn as you go, and see the tangible results of your work. The people who thrive at Beyonk love that autonomy and breadth; they enjoy figuring things out, wearing different hats, and building things that last. And while we take the work seriously, we have fun doing it. Our London office is guarded by a life-sized alpaca named Elsa, there’s a steady flow of sweet treats, and the occasional questionable costume for “content purposes” (spot our Marketing Manager dressed as a pumpkin in one of our case studies). One of our CS team once said her “cup is always full” when she’s in the office- and, although she hates us bringing it up, it’s true. It’s hard not to feel that way when you work with smart, kind people who care deeply about doing great work together and celebrating the wins. Beyonk Group is an equal opportunity employer. We welcome every background and perspective, knowing that our differences make us stronger, more creative, and better at what we do.
Salary : $50,000 - $55,000