Customer Service Representative

Here At Beyer Plumbing Co., We Don't Just Provide Plumbing Solutions; We Create a Supportive And Rewarding Work Environment Where Our Team Lives By Our Six Core Values

• Honor God - We embody our faith
• Integrity - We stand by our word
• Relationships - We genuinely care about people
• Teamwork - We thrive through collaboration
• Respect - We deeply value every individual
• Honesty - We are champions of the truth
  
  

Our commitment to our employees goes beyond the immediate benefits. We are incredibly proud of our strong tradition of retaining dedicated, long-term team members who have grown and thrived within our organization. When you join our team, you become part of a family of professionals who have chosen to make Beyer Plumbing Co. their home for years, thanks to our supportive environment, growth opportunities, and a culture that truly values each individual.

Why work with us?

• We have a fun environment! Although we work hard to serve our clients, we enjoy socializing amongst the team in our open office.
• We have a comprehensive competitive benefits package!
• Come gather with us for our annual events like our summer BBQ, spurs event, and Christmas party!
• We invest in our employees by reimbursing them for their continuing education!
• We provide performance-based bonuses twice a year!
  
  

To learn more, please visit our website at: https://beyerplumbing.com/about-us/

Pay Range: $17.00/hr to $22.00/hr depending on experience plus spiffs. Our top performers earn an additional $100-$150 a month in spiffs!

Hours: Monday through Friday from 8:00 am to 5:00 pm

On Call: Rotational on-call of 1 week per month. We provide a flexible schedule on the days you are on call to allow you to go home

early before calls are forwarded off for the day, with no calls handled after 10 pm

What We Offer

• Medical (employer covers 100% for the employee)
• Dental
• Vision
• Cancer insurance
• Long-term and short-term disability
• Company paid life insurance at $25,000!
• 3 Weeks of PTO accrued on day one and usable after 90 days
• 6 Paid Holidays
• 401k with company contributions
• Career advancement opportunities
  
  

Primary Job Function: Interact with Beyer Plumbing Co.'s customers by addressing inquiries and resolving complaints.

Responsibilities

• Answer service phone, take calls to answer customer concerns and questions, evaluate urgency, and schedule accordingly.
• Assist plumbers in the field with information as needed, such as ordering parts for jobs and technical information.
• Ensure plumbers turn in all invoices, payments, and other paperwork related to each completed call.
• Check invoices daily
• Batch and post invoices weekly
• Process service work orders
• Maintain customer accounts
• Process warranty claims
  
  

Required Qualifications

• 3 years of customer service experience
• High school diploma or equivalent
• Computer skills, including proficiency in MS Office
• Ability to multi-task
• Ability to work well under pressure and handle customers professionally
• Highly organized and detail-oriented
• Service Titan experience preferred
  
  

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