What are the responsibilities and job description for the Customer Service Representative position at Beyer Plumbing?
The Customer Service Representative will interact with the Company’s customers by addressing inquires and resolving complaints. We are looking for someone to be a part of our team for the long term. We work hard but have a great family-like culture.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answer service phone, take calls, evaluate urgency, and schedule accordingly.
- Understand the needs and personalities of all Beyer customers and vendors.
- Process all invoices in a timely manner.
- Assist in processing credit card payments for service work orders.
- Handle customers in a professional manner including complaints and problem resolution.
- Be able to work on-call on a rotation with team mates.
- Must know Service Titan
Competencies
- Ability to multitask.
- Ability to handle difficult customers professionally.
- Ability to represent Beyer Plumbing in a professional manner with customers, vendors, staff and the public.
- Detail oriented and highly organized.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Works well with others and communicates with customers and employees clearly.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Job Type: Full-time
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Experience:
- Service Titan: 1 year (Required)
Ability to Relocate:
- Selma, TX: Relocate before starting work (Required)
Work Location: In person
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.