Front Office Supervisor

JOB FUNCTIONS

• Supervise front desk employees with the planning, organizing, and scheduling of all oncology and imaging patient appointments
• Enhance the patient experience by providing efficient and courteous service to all guests, clients, and staff, with optimal customer service
• Contribute positively to the team approach and culture of the Center
• Ensure technical and clerical aspects of patient coordination are best in class
• Bring continuous process improvement to related functions
• Organizational patient advocate addressing access issues
• Responsible for the supervision of staff including scheduling, monitoring productivity standards, providing training, approving timecards, time off requests and conducting performance reviews
• Implement and maintain company policies and procedures
• Collaborate with leadership in the development and implementation of specific operational KPIs to surpass patient expectations
• Work with management team towards a common goal including actively engaging in Center growth and marketing strategies, clinical care and quality improvement opportunities, and cost reduction opportunities

PERFORMANCE REQUIREMENTS

• Effective and professional working relationships with patients, medical staff, and the public
• Demonstrated ability to identify problems, research, and make recommendations to resolve issues
• Excellent oral and written communication
• Experience with conflict management
• Promote and enforce a strong and positive corporate culture for the Center
• Ability to multi-task and promote teamwork

EDUCATION and EXPERIENCE

• Bachelor’s degree

EXPERIENCE

• Minimum of 5 to 7 years of patient coordination; lead experience preferred
• Healthcare experience required
• Experience in imaging and/or oncology setting is highly preferred

REQUIREMENTS

• Excellent computer skills and EMR knowledge
• Excellent MS Office Suite knowledge (Word, Excel, and Outlook)
• Strong management skills and dealing with conflict resolution

BENEFITS

We offer competitive salaries and a diverse blend of benefits and incentives. Benefits include:

• Health, dental, and vision insurance
• 401k matching
• FSA
• Company-sponsored life insurance
• Voluntary supplemental life insurance
• Voluntary short-term / long-term disability options
• PTO & paid holidays
• Employee recognition programs
• Team building events & employee appreciation lunches
• Referral bonus programs
• Job training, professional development, & continued education

About the Practice and Mission

At the Beverly Hills Cancer Center, our primary goal is to cure every patient's cancer. Since we know that in many cases advanced-stage cancers cannot be cured, our next goal is to make cancer a chronic disease, with which our patients can live and lead relatively normal lives. We accomplish our goals daily in our Los Angeles facility, which provides state-of-the-art, cutting-edge medical treatment, and caring attention to the mind, body and soul of each and every patient. With this fusion of science and caring, we aim to provide our patients with the best possible healing, and pride ourselves for being one of the best cancer treatment centers internationally.

As a private, comprehensive facility, Beverly Hills Cancer Center provides state-of-the-art cancer treatment under one roof. Our facilities include an innovative radiation oncology center, a soothing and spacious infusion center, a full-service diagnostic imaging center (with MRI, CT, PET/CT, and Bone Scan technology), and a complete, award-winning diagnostic laboratory. We also conduct some of the world’s leading clinical trials for cancer treatment right here in our facility — making ours one of the top cancer centers in Los Angeles and worldwide.

Driven by our unique model and goal to provide exceptional and personalized care, we have become the only private comprehensive cancer treatment facility in Southern California. By combining advanced treatment modalities and technologies, in a soothing environment with caring physicians and staff, we are able to provide maximum peace of mind for patients. While such things may seem like a luxury to some, here at the Beverly Hills Cancer Center we understand that a tranquil, stress-free environment is integral to the healing process.

Beverly Hills Cancer Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience (including specific industry), education, specialty and training. This pay scale is not a promise of a particular wage.