Director of Operations

About the Role

The ideal candidate will have a successful track record of managing performance within healthcare, great influencing and project management skills, and have a broad understanding of the many service aspects they will encounter and resolve within the day-to-day Operation. 

Responsibilities

• Create Operational strategic and tactical plans for all functional areas
• Cultivate and sustain a customer-centric operating culture that strives to exceed customer goals, objectives, requirements, and expectations
• Promote a culture that maintains compliance with all regulatory requirements at all times
• Create an empowering work climate; inspire collaborative teamwork and problem solving
• Effectively communicate values and expectations regarding quality
• Develop fiscal management capabilities including effective expense reduction, utilization management, and budget control
• Anticipates and is proactive in identifying, appropriately defining, diagnosing and resolving all operational issues
• Anticipates and is flexible and adjusts plans to meet changing conditions 
• Develop ways to measure progress, evaluate results and take corrective action in a timely manner
• Serve as a catalyst for effective change
• Work with the executive team to distill company strategy into impactful, departmental OKRs
• Collaborate cross-functionally with partners to align on performance-based objectives and develop team plans to meet them
• Must be onsite daily

Qualifications and Experience

• 8 years progressive experience directing or managing Healthcare Operations function
• Must have either Oncology or Imaging experience in Operations
• Bachelor’s Degree or equivalent in Biological, Lifesciences, or Engineering or equivalent
• Experience with Electronic Medical Records a must
• An experienced leader, who is mission-focused, growth oriented, committed to operational excellence, process-minded, and skilled in leading teams in a performance-driven culture
• A decisive individual who sets and meets schedules, and enforces accountability across organizational boundaries
• Experience managing teams
• Ability to measure and track performance, success of programs, and initiatives
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Ability to manage competing priorities in a fast-paced environment
• Experience with Microsoft Office Suite
• Excellent documentation, communication skills and interpersonal relationship skills, including negotiating and relationship management skills, with the ability to drive achievement of objectives
• Strict attention to detail
• A leader with unwavering ethics, integrity, and related personal attributes who will inspire team members to develop to their fullest potential
• Demonstrated leadership qualities and proven track record of coaching team members for continued growth in their role

Benefits

We offer competitive salaries and a diverse blend of benefits and incentives. Benefits include:

• Health, dental, and vision insurance
• 401k matching
• FSA
• Company-sponsored life insurance
• Voluntary supplemental life insurance
• Voluntary short-term / long-term disability options
• PTO & paid holidays
• Employee recognition programs
• Team building events & employee appreciation lunches
• Referral bonus programs
• Job training, professional development, & continued education

We’re excited to hear from professionals who are passionate about transforming the healthcare experience. 

About the Practice and Mission

At the Beverly Hills Cancer Center, our primary goal is to cure every patient's cancer. Since we know that in many cases advanced-stage cancers cannot be cured, our next goal is to make cancer a chronic disease, with which our patients can live and lead relatively normal lives. We accomplish our goals daily in our Los Angeles facility, which provides state-of-the-art, cutting-edge medical treatment, and caring attention to the mind, body and soul of each and every patient. With this fusion of science and caring, we aim to provide our patients with the best possible healing, and pride ourselves for being one of the best cancer treatment centers internationally.

As a private, comprehensive facility, Beverly Hills Cancer Center provides state-of-the-art cancer treatment under one roof. Our facilities include an innovative radiation oncology center, a soothing and spacious infusion center, a full-service diagnostic imaging center (with MRI, CT, PET/CT, and Bone Scan technology), and a complete, award-winning diagnostic laboratory. We also conduct some of the world’s leading clinical trials for cancer treatment right here in our facility — making ours one of the top cancer centers in Los Angeles and worldwide.

Driven by our unique model and goal to provide exceptional and personalized care, we have become the only private comprehensive cancer treatment facility in Southern California. By combining advanced treatment modalities and technologies, in a soothing environment with caring physicians and staff, we are able to provide maximum peace of mind for patients. While such things may seem like a luxury to some, here at the Beverly Hills Cancer Center we understand that a tranquil, stress-free environment is integral to the healing process.

Beverly Hills Cancer Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience (including specific industry), education, specialty and training. This pay scale is not a promise of a particular wage.