Thrift Shop Associate

Thrift Shop Associate - General

Employer: Beverly Bootstraps

Reports to: Director of Thrift Operations

Hours 22 hours per week possibly including weekends and evenings

Position Overview:

The Thrift Shop Associate will be responsible for assisting the Thrift Shop Management and Staff on the smooth operation of the shop. All Thrift Shop Associates are expected to provide exceptional customer and donor service and to have knowledge of the organization’s mission in order to be an effective ambassador of the organization.

The Thrift Shop Associate is part of the team that operates the front end, processes donations, and supports the overall flow of merchandise to the sales floor. This is critical for the operations of the Thrift Shop.

The Thrift Shop Associate is part of the team that helps operate the cash register, receive and sort donations, price and prepare merchandise for sale, and maintain clean, organized, and safe work areas.

Priorities include consistent customer service, accurate pricing, safe processing areas, and timely stocking of the sales floor.

The Thrift Shop Associate will be trained on the cash register, donation processing, and other shop tasks, and may be asked to work in different areas as needed. The Thrift Shop Associate may be required to work alternate hours to a regularly scheduled shift and to cover special events.

The Thrift Shop Associate will be trained to assist with the assessment, pricing, and staging of donations, as needed.

The employee will work with staff agency-wide as needed. The employee will adhere to the Beverly Bootstraps “community norms” and will work to further the mission of the agency.

Essential Functions:

• Provide exceptional donor and customer service

• Assist with donation acceptance

• Work with staff and volunteers to keep the shop clean and organized, both inside and out

• Keep processing areas clear and safe

• Confer with Store Management on donation flow procedures and policies

• Work with volunteers and other staff to effectively support management

• Engage with customers and donors

• Attend Staff meeting as directed by Director of Thrift Operations or Executive Director

• Adhere to the Beverly Bootstraps Security Plan and Procedures.

• Must comply with all policies and procedures as outlined in the Beverly Bootstraps Employee Handbook.

(The employer reserves the right to change or assign other duties to this position)

Minimum Qualifications:

• Education: Graduation from high school or equivalent program

• Experience: At least two years of related work experience. Experience with furniture sales a plus

• OR: An equivalent combination of education and experience.

• Successful CORI and Background check

Other Desired Qualifications:

• Excellent communication skills and good customer service sensibility

• Organized and detail oriented

• Patient and honest, kind and courteous

• Good problem-solving skills

• A working knowledge of computers

• Must have the ability to work with and take direction from the management team

• Must be able to work well with volunteers, donors, customers and staff

Primary Physical Requirements:

Employee must be able to lift up to 50 pounds. Employee will need to interface with a variety of donors and customers and be able to resolve donor and customer questions and issues. Employee must be able to stock items in the store. The employee must be able to work well with volunteers, donors, customers and staff.

Statement of Non-Discrimination:

Beverly Bootstraps believes that one of the great strengths of community is the rich diversity of its residents in race, religion, national origin, ethnicity, gender, sexual orientation, gender identity and expression, marital status, age, height, weight and physical ability. Beverly Bootstraps affirms publicly its moral and legal commitment to a policy of equal opportunity and non-discrimination in employment.

Job Type: Part-time

Work Location: In person

Job Type: Part-time

Pay: From $16.00 per hour

Work Location: In person

Salary : $16