Employee Experience Coordinator

Department: Human Resources

Job Status: Full-Time

FLSA Status: Salary, Non-Exempt

Reports To: Employee Experience Manager

Location: The Woodlands, TX

Amount of Travel Required: Less than 5%

Work Schedule: Monday - Friday, 8 a.m. – 5 p.m.

Positions Supervised: n/a

AIP: Level 7

POSITION SUMMARY: The Employee Experience Coordinator supports the design, delivery, and administration of learning, performance, and engagement programs across the organization. This entry-level role is ideal for someone passionate about employee development, instructional design, and creating meaningful learning experiences. The coordinator will assist with instructor‑led training (ILT), eLearning creation, performance management processes, and the overall employee lifecycle experience.

This role requires strong organization, communication, and creative problem-solving skills, along with the ability to collaborate with cross-functional teams.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

Learning & Development (Primary Focus)

• Assist in the design, development, and maintenance of instructor-led trainings (ILT), including slide decks, facilitator guides, and participant materials.
• Build eLearning modules using Articulate Rise 360 and contribute to storyboard development, layout, and basic instructional design.
• Support training logistics such as scheduling, attendance tracking, evaluation collection, and session setup.
• Facilitate portions of training sessions or conduct orientation segments, as needed.
• Maintain and update training content to ensure relevance, accuracy, and alignment with company values and culture.

Employee Experience & Engagement

• Assist with the coordination of employee experience initiatives, including onboarding, recognition programs, surveys, and engagement activities.
• Help streamline touchpoints throughout the employee lifecycle to ensure a positive, consistent, and inclusive experience.
• Track and monitor feedback trends to help identify opportunities for improvement.

Performance Management Support

• Provide administrative support for the performance review process (goal setting, check-ins, annual reviews).
• Assist employees and supervisors with troubleshooting performance management tools and questions.
• Help create learning materials, guides, and job aids to support goal‑setting and performance coaching.

HRIS & LMS Administration

• Support basic HRIS and learning management system (LMS) tasks, including:
• Assigning courses
• Tracking completions
• Running reports
• Troubleshooting user issues
• Work within systems like Paycom (or comparable HRIS/LMS platforms) to update learning paths, maintain training data, and support audit requirements.
• Partner with HR and IT teams to ensure a seamless user experience for LMS content and system workflows.
• Perform other related duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS:

• Successfully passes background check, pre-employment drug screening, and any pre-employment aptitude and/or competency assessment(s).
• Proficiency in the spoken English language.
• Position requires daily, in-person, predictable attendance.

EDUCATION/EXPERIENCE LEVEL:

• Bachelor’s degree in Human Resources, Education, Communications, Psychology, Business, or related field (or equivalent experience).
• Strong interest in Learning & Development, Employee Experience, or Organizational Development.
• Experience creating content in PowerPoint and familiarity with adult learning principles.
• Basic experience with eLearning tools such as Articulate Rise 360, Storyline, or similar authoring platforms.
• Comfort with HRIS/LMS systems (Paycom preferred but not required).
• Strong written and verbal communication skills.
• Close attention to detail, organization, and the ability to manage multiple projects.
• Experience facilitating meetings, group discussions, or training sessions.
• Exposure to performance management processes.
• Experience with Canva or other design tools for visual content creation.
• Familiarity with project management methods or collaboration platforms (Teams, SharePoint, etc.)

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES:

• Collaboration & Communication: Works well with others, communicates clearly, and builds trust quickly.
• Instructional Support: Ability to translate concepts into clear training materials and job aids.
• Creativity & Innovation: Brings fresh ideas to improve the employee experience.
• Technical Aptitude: Learns new systems quickly; comfortable navigating HRIS/LMS tools.
• Growth Mindset: Curious, proactive, and willing to learn.
• Attention to Detail: Ensures accuracy in training materials, data entry, and reporting.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to walk, sit, climb, bend, reach, and squat/kneel. The Employee Experience Coordinator works primarily indoors and will be sitting for prolonged periods at a desk and working on a computer. Must be able to access and navigate each department at the organization’s facilities. The Employee Experience Coordinator may be required to lift heavy objects; therefore, the Employee Experience Coordinator must be able to lift 25lbs.

Work hours may include early morning, late afternoon/evening hours, and weekends in combination, depending on job demands.

AAP /EEO STATEMENT

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.