What are the responsibilities and job description for the Manager on Duty (MOD) position at Betty's Bath & Day Spa?
About Betty's
Betty's Bath & Day Spa was founded in 2000 in Albuquerque's peaceful North Valley with a simple mission: to provide a relaxing, welcoming retreat where guests receive exceptional care. We are known for our outdoor saltwater hot tubs, massage therapy, facials, and commitment to outstanding hospitality.
Join Our Team
We're looking for a dependable, confident, and service-oriented Manager on Duty who enjoys leading by example, supporting team members, and ensuring every guest has an exceptional experience.
As the operational leader during your assigned shifts, you'll help oversee daily spa operations, support Front Desk Associates and Independent Contractors, resolve guest concerns, and ensure the spa operates smoothly, safely, and efficiently.
What Success Looks Like
Success in this role means maintaining an organized, guest-focused operation, supporting the team throughout each shift, making sound decisions under pressure, and ensuring Betty's service standards are consistently delivered.
Key Responsibilities
- Lead daily spa operations during assigned shifts.
- Support, mentor, and supervise Front Desk Associates.
- Serve as the primary operational resource for Independent Contractors during your shift.
- Resolve escalated guest concerns with professionalism and care.
- Ensure opening and closing procedures are completed according to established standards.
- Monitor appointment accuracy, scheduling, and guest communications.
- Coordinate with leadership regarding staffing, operational concerns, and shift transitions.
- Maintain a clean, safe, and guest-ready facility.
- Support operational needs during weekends, holidays, and peak business periods.
- Assist with training new Front Desk Associates.
- Respond appropriately to emergencies and operational disruptions following established procedures.
Qualifications
We're looking for someone who has:
- Minimum two years of customer service experience.
- Spa, hospitality, retail, or related experience preferred.
- Strong leadership, communication, and problem-solving skills.
- Excellent organizational skills and attention to detail.
- A guest-focused mindset with a passion for exceptional customer service.
- The ability to remain calm and make sound decisions in fast-paced environments.
- A dependable work ethic with excellent attendance and reliability.
- CPR/AED certification within 30 days of hire.
Why Join Betty's?
At Betty's, we believe great guest experiences begin with great people. You'll join a supportive leadership team committed to professionalism, teamwork, continuous improvement, and creating a workplace where employees are empowered to succeed while making a meaningful impact on every guest's experience.
If you're ready to lead by example and help create exceptional experiences every day, we'd love to hear from you.
Betty's Bath & Day Spa is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Pay: $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you at least 18 years of age?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Albuquerque, NM 87107 (Required)
Work Location: In person
Salary : $25