Guest Services Manager – Sundestin Beach Resort

Company Overview

Scenic Stays, where the Emerald Coast is our playground!

We know that when guests are booking their trip to Destin and 30A, they are presented with numerous vacation rental companies to choose from. But it’s our commitment to exceptional hospitality that makes us stand out from the crowd and keeps our guests coming back year after year. Our mission is to provide an unforgettable, personalized, and hassle-free experience that our guests will want to share for years.

As a highly motivated team, we bring 200 years of combined hospitality industry experience, ensuring exceptional guest experiences and a desirable work environment for our employees. Our company culture is built on hospitality and adaptability; whether it’s helping guests create their perfect getaway or aiding homeowners with maximizing their rental income – we are always up to meet the challenge.

Have you been looking for an opportunity with a unique hospitality company that values its customers and promises a stand-out professional journey? Apply now!

Position Summary

We are seeking a detail-oriented and solutions-focused Guest Services Manager to lead daily operations at Sundestin Beach Resort in beautiful Destin, FL, where your workplace is just steps from the white sand beaches and emerald waters of the Gulf Coast. This is a unique opportunity to combine operational leadership with a highly guest-facing role in one of Florida’s most sought-after vacation destinations.

In this role, you’ll oversee guest relations, coordinate across departments, and ensure every stay reflects the high standards Scenic Stays is known for. The ideal candidate enjoys creating exceptional guest experiences while also bringing a structured, analytical approach to improving service delivery, managing processes, and maintaining compliance. If you take pride in both hospitality and operational excellence, and enjoy working in a fast-paced, resort-style environment, this role offers the best of both worlds.

What You’ll Do

Guest Relations & Experience:

• Act as the primary point of contact for guests, providing exceptional customer service from check-in to check-out
• Respond promptly to guest inquiries, requests, and concerns, ensuring issues are resolved efficiently and professionally
• Foster a welcoming atmosphere and deliver personalized experiences to enhance guest satisfaction
• Handle escalated complaints or disputes with professionalism and a problem-solving mindset

Daily Operations Management:

• Oversee the check-in and check-out process, ensuring accuracy and efficiency
• Ensure all guest reservations, payments, and special requests are properly documented and communicated to relevant departments
• Work with the housekeeping team to ensure units are guest-ready, clean, and meet company standards
• Coordinate with housekeeping and maintenance teams to address any issues that may affect the guest experience

Team Leadership & Collaboration:

• Supervise and train front desk and guest services staff to maintain high service standards
• Collaborate with other on-site teams (e.g., maintenance, housekeeping) to ensure seamless operations
• Maintain open communication with property owners, HOA representatives, and management teams to address property-specific concerns

Property Oversight:

• Monitor and report on the condition of units and common areas, ensuring they are maintained to high-quality standards
• Communicate with homeowners and management regarding necessary repairs, upgrades, or concerns
• Ensure compliance with condominium association regulations and local laws related to vacation rentals

Reporting & Performance Tracking:

• Track guest satisfaction through surveys, reviews, and direct feedback, implementing improvements as needed
• Prepare reports on occupancy, guest feedback, and operational performance for management review

Required Qualifications

Required:

• 3 years of experience in hospitality, guest services, or vacation rental management
• Proven leadership or supervisory experience
• Strong understanding of Florida vacation rental operations and guest expectations

Skills:

• Exceptional interpersonal and communication skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite and basic property management tools
• Ability to remain calm and professional in high-pressure situations

Compensation, Benefits & More

Annual Salary: $48,000 - $52,000

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

Schedule: Varies depending on seasonal staffing needs

Location: Destin, FL