Guest Services Concierge, Vacation Rentals

COMPANY OVERVIEW

Hodnett Cooper Vacation Rentals is a locally owned family business with more than 40 years of experience as a mainstay in vacation rentals in the Golden Isles. Hodnett Cooper Vacation Rentals specializes in St. Simons and Jekyll Island rentals along the southeast coastal region of Georgia. We pride ourselves in being St. Simons and Jekyll Island’s comprehensive resource for vacation rentals and coastal Georgia information.

With over 350 vacation rental homes and condominiums and a collection of luxury vacation rentals on St. Simons Island and Sea Island, Hodnett Cooper Vacation Rentals will exceed expectations. The Hodnett Cooper Vacation Rentals team is dedicated to making your St. Simons Island rental experience smooth, stress-free, and enjoyable.

POSITION SUMMARY

Guest Services, Vacation Rentals is responsible for daily tasks associated with the sales department at Hodnett Cooper Vacation Rental and has a wide range of responsibilities. They assist guests in making new reservations via phone, email, text, and chat and are familiar with modern sales tactics. They maintain current and future reservations and exhibit exceptional follow-up. Liaise with 3rd party housekeeping partners, our inhouse maintenance team, and external vendors to ensure the home is in exceptional condition by performing quality control inspections in an energetic environment. This is the perfect position for someone who is able to work independently outside or in an office environment, as this position requires both.

To succeed in this role, you must be self-motivated, able to sit at a workstation for long durations, have an in-depth understanding of sales and customer service, Microsoft office, and can multitask in a fast-paced environment. Hours 0:00am-5:00pm to 5:30, a rotating schedule of five/six days a week, including weekends and holidays.

RESPONSIBILITIES

• Properly communicate rate information and property description.

• Organize and plan activities and itineraries based on guest requests by maintaining in depth knowledge of the reservations systems.

• Listen carefully to potential guest requests and mold your accurate response around their preferences.

• Oversee cleanliness standards are exceptional prior to guest arrival by rigorously inspecting each large home.

• Answer incoming inquiries and requests via phone, chat, and multiple email platforms at an expedited rate.

• Book reservations and accurately explain and describe rental policies.

• Work to resolve/address issues, complaints, and special requests with a high degree of empathy, in a timely manner, and with exceptional detail to follow up.

• Document and report issues such as damage or maintenance requests and maintain follow-up.

• Oversee cleanliness standards are exceptional prior to guest arrival by rigorously inspecting properties when assigned.

• Participate in a scheduled rotation of on-call shifts where you will assist with after-hours emergencies.

• Establish and manage relationships with Owners, Guests, vendors, and local establishments.

• Collaborate when needed but able to multi task, manage time and operate independently.

QUALIFICATIONS

• Experience in sales, customer service, or similar roles, preferably in the hospitality industry.

• Self-motivated, organized, detail-oriented, and able to maintain an exceptional level of follow-up.

• Microsoft Office knowledge, including but not limited to Excel, Word, and Outlook.

• Must be computer literate and able to learn, adapt and train on new cutting-edge technologies.

• Able to work outside for portions of the day throughout the year, including summer and winter, while visiting properties

• Available to work weekends and some holidays.

• Valid Driver's License and vehicle insurance

• No visible tattoos, visible body piercings, or unnatural hair color or hairstyles per company grooming standards.

COMPENSATION & BENEFITS

Compensation: $35,000 - 40,000 annual salary

Benefits

• Paid time off such as PTO, sick days, and vacation days

• Health insurance

• Life insurance

• Dental insurance

• Vision insurance

• Retirement benefits or accounts

• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

• Long term disability insurance

• Short term disability insurance

• Employee recognition programs

• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule: Full Time, Thursday - Monday, 9am-5pm

Location: St. Simons Island