Assistant General Manager

Company Overview

VueStay Vacations by Casago hosts premier stays across top vacation destinations in the United States. With local experts in every market and the backing of a trusted national network, we provide a seamless, well-supported experience so guests can book with confidence and enjoy more relaxing trips! With 24/7 local teams, we manage every detail to ensure each stay delivers comfort and a five-star experience. We expertly manage over 4500 homes across 8 states, offering a variety Vues for guests' stay.

Position Summary

VueStay Vacations by Casago is seeking a hands-on, relationship-driven Assistant General Manager to support regional operations and partner closely with the General Manager in driving performance across our Eagle River market.

This is a high-impact leadership role for someone who thrives in a fast-paced environment, leads by example, and takes pride in the details that shape exceptional guest and owner experiences. You’ll serve as a critical connector across teams, ensuring operational consistency while building trust with homeowners, guests, and staff.

Key Responsibilities

• Manages a portfolio of properties.
• Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Partner and assist the Onboarding team when new units join the portfolio.
• Conduct regular inspections prior to guest and owner arrivals.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
• Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. Represent the team in leadership meetings and communicate strategic decisions effectively to direct reports.
• Other duties as assigned because every day is different in hospitality!

Required Qualifications

• Experience working in hotel, hospitality, vacation rentals, or similar industry
• 1 years of experience in department manager level role within the hospitality industry or similar industry
• Prior experience in supervisory or management level position in a similar industry
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Comfortable talking to people - online or in person - and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always

Compensation & Benefits

Annual Salary: $55000 - $65000

Bonus

• Potential additional earnings based on metrics per quarter

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health, Dental, and Vision insurance
• Life insurance
• Long term and Short term disability insurance

Schedule

• We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. Weekends will be rotated.