Care Coordinator for High-Fidelity Wraparound Services (Intensive Care Coordination)- Supervisor

Company Description

Better Morning emerged as an outpatient behavioral health practice in Ashburn, VA in the year of 2014.

In addition to providing counseling from the Ashburn office, Better Morning started off as a certified provider for intensive in home and community-based services (IHCBS), for at risk youth in District of Columbia.

In August of 2017, Better Morning was certified as a Core service agency (CSA) by DC Department of Behavioral Health. Better morning founder’s passion for at risk youth and their family were the motivation to keep expanding the evidenced based programs to meet the need of the underserved population.

Job Description

1. Leadership and Team Supervision

• Supervise and support wraparound care coordinators and team members in managing caseloads, service planning, and coordination activities.
• Provide mentorship, training, and guidance to staff, promoting skill development and adherence to wraparound principles.
• Conduct regular team meetings to discuss cases, review progress, and share best practices.

2. Quality Assurance and Compliance

• Ensure high-fidelity implementation of the wraparound process, adhering to evidence-based standards and best practices.
• Monitor program compliance with agency policies, local, state, and federal regulations, and funding requirements.
• Conduct case audits and reviews to evaluate quality, consistency, and effectiveness of service delivery.

3. Service Coordination and Problem-Solving

• Assist care coordinators in complex cases, providing guidance on crisis intervention, conflict resolution, and resource identification.
• Facilitate coordination across service systems (mental health, education, social services, etc.) to address comprehensive family needs.
• Develop strategies to overcome service gaps and address barriers affecting clients and families.

4. Program Development and Evaluation

• Track program metrics and outcomes to assess the impact of services, identifying areas for improvement and recommending adjustments.
• Develop and implement initiatives to improve service delivery, client satisfaction, and program efficiency.
• Prepare reports and summaries on program performance, challenges, and successes for internal and external stakeholders.

5. Family and Community Engagement

• Build and maintain relationships with community partners, providers, and other stakeholders to expand resources available to families.
• Ensure that families are engaged and informed throughout the wraparound process, supporting a family-centered, culturally responsive approach.
• Advocate for the needs of clients and families within the broader service network and at community events.

6. Staff Development and Training

• Identify training needs within the team and coordinate relevant professional development opportunities.
• Facilitate training sessions on wraparound principles, trauma-informed care, and cultural competence.
• Conduct performance evaluations and provide constructive feedback to support staff growth and program alignment.

Qualifications

Education: Master’s degree in social work, Counseling, Psychology, or related field preferred.

Experience: Must have independent license in DC (LPC/ LICSW/ RN) Minimum 3-5 years in wraparound services, case management, or behavioral health; 1-2 years of supervisory experience preferred.

Skills:

• Strong leadership, organizational, and interpersonal skills.
• Proficient in conflict resolution, crisis management, and coaching.
• Deep understanding of high-fidelity wraparound, family-centered care, and community resources

Additional Information

Working Conditions: This position may require travel within the community, flexible hours, and participation in on-call rotation, depending on client needs.

Job Type: Full-time

Pay: $70,147.00 - $85,680.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Master's (Required)

Ability to Relocate:

• Washington, DC 20016: Relocate before starting work (Required)

Work Location: In person