What are the responsibilities and job description for the Banquet Bartender (OC) position at Betsy Hospitality Management, LLC?
The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy’s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest.
Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces: the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel’s permanent and rotating art exhibitions, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy’s Writers’ Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service.
We’re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy’s DNA — whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy’s unique brand of understated, experiential luxury hospitality — we want to hear from you.
Job Summary
Prepare and service beverages for servers and guests in a speedy, efficient, friendly, and professional manner.
Tasks
- Prepare drinks for the customers and servers, ensure that the proper materials and supplies are on hand, and talk to guests. Ensure that minors and intoxicated persons are not served alcoholic beverages.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Serve snacks or food items to customers seated at the bar.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Slice and pit fruit for garnishing drinks.
- Arrange bottles and glasses to make attractive displays.
- Maintain the cleanliness of the bar area through disposing of all waste, clearing and cleaning all glassware, and wiping down bar and preparation areas.
- Provide opening and closing inventory of spirits.
- Take every opportunity to amaze the guests using Customer Service Standards
- Smile, have eye contact any greet guests immediately
- Handle special requests properly; anticipate guest’s needs
- Promptly respond and resolve guest complaints
- Answer telephone promptly and properly being polite, courteous and friendly
- Be friendly, thorough, accurate and efficient in taking dining orders
- Present checks to guests promptly, complete closing procedures and side work
- Be knowledgeable and helpful about the local area, the hotel and the hotel services
- Adhere to all applicable Standard Operating Procedures
- Assist servers, other bartenders, and attendants when necessary.
- Participate in the deep cleaning of the outlet.
- Participate in the serving of food upon request.
- Document maintenance issues
- Attend required meetings
- Properly document all transactions in a timely manner
- Handle and account for all cash, checks, and credit cards
- Adhere to proper procedures for charging drinks to guest rooms
- Balance and close shift properly
- Perform other tasks as requested by management.
Technology Skills
- Google suite (Gmail, Docs, Calendar, Forms, Drive, Chrome, etc.)
- Microsoft Office (Excel, PowerPoint, Word, Publisher)
- Micros
- HotSOS
- Opera Cloud
- ADP TotalSource Workforce Now
Skills
- Coordination — Adjusting actions in relation to others' actions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Speaking — Talking to others to convey information effectively.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation — Actively looking for ways to help people.
- Instructing — Teaching others how to do something.
- Management of Personnel Resources — Motivating, developing, and directing people as they work.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Persuasion — Persuading others to change their minds or behavior.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Time Management — Managing one's own time and the time of others.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Abilities
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
- Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Education
- High school diploma or equivalent
Experience
- Minimum of 6 months of experience in high volume food service or customer service area preferred, or the equivalent combination of education and experience. Preferably within a luxury hotel environment.
- Must be of age to serve alcohol.
The Betsy – South Beach is an equal opportunity employer, harassment-free and a drug-free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.