Dental Front Desk Reception

Position Description:

The dental front desk receptionist serves as the initial point of contact for patients visiting or contacting the dental office. The receptionist is responsible for a variety of administrative and customer service tasks to ensure the smooth and efficient operation of the practice. Creating a warm environment for greeting patients, scheduling appointments, managing patient records, handling billing and insurance, providing treatment plans, and collecting patient responsibilities.

Skills and Qualifications:

• Strong Communication and interpersonal skills
• Excellent customer service skills
• Proficiency in using a dental practice management system
• Organizational and time management skills
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Familiarity with dental terminology and procedures (preferred.)
• Knowledge of insurance billing and coding (preferred.)
• Strong computer skills and Microsoft/Excel

Responsibilities:

• Welcoming patients and visitors to the dental office.
• Checking patients in and out, maintaining accurate insurance and patient records, including personal and medical information, and ensuring HIPAA compliance.
• Confirming, scheduling, rescheduling, and canceling appointments.
• Managing patient flow and ensuring appointments run smoothly.
• Collect patient portions before major treatments/surgeries.
• Answering phones and responding to patient inquiries.
• Managing the dentist’s schedule and coordinating appointments based on patient needs.
• Organizing and managing patient files, including charts and treatment plans.
• Verifying insurance coverage and patient payments.
• Performing general office duties such as filing, scanning, and photocopying
• Communicating effectively with outside specialists, insurance companies, and contracted facilities.
• Communication and follow-up with Prior authorizations before dental treatment
• Releasing referral documentation and travel.
• Maintaining a clean and organized reception area
• Handling/Shipping patient prosthesis cases to dental laboratories.

Physical Demands and Work Environment:

• Receptionists work with their hands and fingers throughout the day, which may be difficult for those with arthritis or joint inflammation
• Receptionist may be required to lift boxes or other items weighing up to 25 lbs as part of normal daily activities
• Should be able to sit and/or stand for extended periods while working with patients

Supervisory:

• This position has no supervisory responsibilities.

Work Authorization:

• BFC is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, national origin, disability, protected veteran status, and any other area protected by federal or state law.  Individuals who need assistance in the recruitment process are encouraged to contact the Administration for BFC directly. 
• The employee must have the legal authorization to work in the U.S.

Salary : $20 - $25