Paraprofessional

Job Title: Paraprofessional – Front Desk, Security & Community Support
Location: Bethany House Services (BHS) Cincinnati, OH - Bond Hill
Salary: 18.00 per hour | Competitive benefits
Hours: Typically 40 hours/week; potential for weekend shifts and OT hours as needed

About Bethany House Services
Bethany House Services is dedicated to safeguarding and empowering vulnerable populations through compassionate, comprehensive support. As the steady, welcoming presence at our Bond Hill Family Shelter you’ll help ensure safety, dignity, and smooth operations so our residents, staff, volunteers, and partners can focus on healing and growth.

Position Overview
The Paraprofessional serves as the first line of safety, security, and administrative support at BHS. You will greet staff, visitors, volunteers, donors, and clients; verify identities; manage visitor badges; and enforce access and security protocols. In addition to front-desk duties, you will monitor activity, respond to emergencies, and support daily administrative tasks and donation intake. Your calm, professional presence acts as a deterrent to unacceptable resident activities and helps prevent potential problems before they arise. 

Key Duties and Responsibilities
- Visitor Management: Greet and verify identity of visitors, clients, volunteers, donors, and staff; log information and issue visitor badges.
- Access Control: Monitor entry points, ensure authorized access, and deny entry to unauthorized individuals.
- Security Monitoring: Observe lobby, shelter, and surrounding areas for suspicious behavior; deter loitering and unauthorized campus access; monitor on-campus traffic and parking safety.
- Emergency Response: Respond to alarms (security, fire, etc.) per established procedures; contact emergency services as needed.
- CCTV Surveillance: Monitor cameras and report unusual activity.
- Administrative Tasks: Answer phones, maintain visitor logs and security records, and perform other admin tasks assigned by Human Resources.
- Enforcing Security Policies: Uphold BHS security procedures and guidelines.
- Incident Reporting: Document security incidents, suspicious activity, and potential breaches in a timely, clear manner.

Education, Experience & Skills
- Education: Minimum High School Diploma or equivalent; two-year degree preferred.
- Experience: Prior work serving vulnerable populations is a plus. Security or school experienced preferred.
- Skills:
  - Excellent customer service: Professional, courteous interactions with diverse individuals.
  - Attention to detail: Strong ability to monitor activity and identify risks.
  - Communication: Clear, effective verbal and written communication; ability to de-escalate under pressure.
  - Decision-making: Quick, sound judgment in emergency or high-stress situations.
  - Calm under stress: Maintains composure during emotional or challenging moments.
  - Technical: Intermediate computer skills (security systems, access control, visitor management software, Microsoft Office); ability to learn new systems.
  - Security awareness: Knowledge of security protocols and procedures.
  - Interpersonal: Builds cooperative working relationships with clients, staff, and partners.
  - Tools: Proficient use of security monitors, cameras, radios, and related devices.
- Licenses/Clearances: Valid driver’s license; ability to meet BHS vehicle insurance requirements; completion of background checks, employment verifications, and drug tests as required.

Physical & Environmental Requirements
- Physical: Frequent standing, kneeling, walking; ability to lift up to 25 pounds; sit or stand for extended periods; normal hearing and vision (correctable); ability to operate motor vehicle safely; manual dexterity for equipment and documentation.
- Environment: Open setting with interruptions and background noise; exposure to security-related and administrative tasks.
- Reasonable accommodations may be made to enable performance of essential job functions.

Work Schedule & Conditions
- Hours: Generally 40 hours per week; occasional weekend shifts or longer hours may be necessary based on business needs.
- This role involves a combination of front-desk reception, security monitoring, and administrative duties within the BHS campus environment.

Why Join Bethany House Services?
- Meaningful impact: Play a critical role in safety, dignity, and support for those in need.
- Collaborative culture: Work with a dedicated team of professionals focused on positive outcomes.
- Professional growth: Opportunities to develop security, administrative, and community engagement skills.

Salary : $18