What are the responsibilities and job description for the Medical Coordinator position at Bethany Christian Services?
Requisition # : req15586
Location: Holland, MI
Hours: Full-time (40 hours/week)
At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.
As a Medical Coordinator, you will be primarily responsible for serving as the subject matter expert of Point Comfort Underwriter Insurance, ensuring effective operations at the respective regional site location; developing positive working relationships with contracted providers within the respective medical program(s). This individual ensures UC minor receives timely and needed medical care.
This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.
Essential Job Responsibilities
Location: Holland, MI
Hours: Full-time (40 hours/week)
At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.
As a Medical Coordinator, you will be primarily responsible for serving as the subject matter expert of Point Comfort Underwriter Insurance, ensuring effective operations at the respective regional site location; developing positive working relationships with contracted providers within the respective medical program(s). This individual ensures UC minor receives timely and needed medical care.
This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.
Essential Job Responsibilities
- Arrange and coordinate appropriate health services, including urgent, emergent, and preventative health services for children in care. This includes maintaining complete, confidential medical records for children, ensuring appropriate communication of health needs to case managers and clinicians, scheduling health care appointments, coordinating transportation to health care appointments, ensuring qualified interpretation and translation services are in place, and serving as a liaison for community health care providers;
- Schedules and transports youth to all medical appointments within allotted timeframe;
- Maintain and manage medical files in UC Portal and ensures all records are updated;
- Formulate treatment authorization request to Point Comfort Underwriters for unaccompanied refugee clients;
- Serve as the subject matter expert of Point Comfort Underwriters Insurance through continuous consultation and collaboration with Point Comfort Underwriter Insurance;
- Provide resources and reports upon discharge;
- Ensure documentation and filing compliance with all required forms in accordance with the agency, state licensing, and ORR;
- Reconcile and address all billing errors to ensure accurate billing with no profit loss;
- May need to participate in on-call to assist shelter care staff to address medical issues after business hours as dictated by program needs;
- Stay abreast of all agency, federal, and state regulatory requirements related to social services;
- Periodically travel to health care provider facilities to build positive working relationships and transport clients;
- Essential job responsibilities may vary based on the specific needs of each program/department;
- May be required or asked to participate in a Bethany sponsored event;
- Complete other duties as assigned.
- Minimum of one (1) year of employment in public health or healthcare setting with demonstrated experience in care coordination, health administration, or direct clinical care;
- Licensed practical or vocational nurse (LPN/LVN) or higher health-related qualification (e.g., licensed registered nurse (RN) with a bachelor’s degree), OR a bachelor’s degree in a relevant field;
- Bilingual Spanish/English fluency, preferred;
- Excellent verbal and written communication skills;
- Must have an ability to provide excellent and compassionate customer service;
- Ability to work independently and exercise a high level of confidentiality;
- Must be reliable with time sensitive deadlines and tasks;
- Work well under pressure and adaptable to change;
- Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
- Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany;
- Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
- Pass a criminal history screen, including state and local child protection agency registries;
- Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.
