Intake Coordinator - Bilingual (English/Spanish)

Requisition # : req16324

Location: Smyrna, TN

Hours: Full-time (40 hours/week)

At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.

As an Intake Coordinator, you will be primarily responsible for assisting in the coordination of case management services for clients’ educational, therapeutic, medical, and placement needs in the respective program. This individual will also be responsible for ensuring the intake process is streamlined and clear to all involved, while working closely with all team members to ensure intake and discharge timelines are met. Additionally, this position will assist program staff by aiding in the documentation and communication process for clients.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state licensing regulatory requirements.

Essential Job Responsibilities

• Organize and attend arranged intakes for the local site to ensure all staff, and clients are apprised of the intake process;
• Coordinate and facilitate discharges;
• Conduct case support tasks, such as background checks, address checks, filing, information input, case noting, and coordinate information sharing;
• Provide transportation for arrivals and intakes, as requested;
• Meet with regularly with direct supervisor to schedule and prioritize work;
• Effectively track intakes and discharges;
• Record and maintain accurate and up-to-date client records;
• Assist in the collection, compilation and reporting of program outcome data;
• Attend trainings as requested by supervisor;
• Complete other duties as assigned.
  
  

Qualifications

• Bachelor’s degree in Human Services or related field of study from an accredited college;
• Prior work experience in cross-cultural settings;
• Excellent verbal and written communication skills;
• Demonstrated ability to be flexible, creative, and compassionate to meet the needs of traumatized adults and children;
• Exercise a high level of confidentiality;
• Computer and typing skills sufficient to perform essential job functions;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.
  
  

We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened and our workplace is more dynamic. We are a global organization with multicultural staff, clients and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest reward s.