Patient Navigator

Brief Description

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide home and field-based services, including health education and other healthcare and social service encounters as required.
• Maintains patient/family confidentiality.
• Maintains close collaboration with HIV TEAM.
• Provides accompaniment to routine primary care appointments and other healthcare and social service encounters as deemed appropriate by Case Managers/Care Coordinators.
• Participates in-group counseling.
• Participates in in-reach and out-reach activities to include telephone calls, home visits and collaboration with Betances Health Center staff and other outside agency.
• Provides home and field-based services.
• Health education counseling.
• Provides Direct Observed Therapy (DOT) and education on treatment adherence.
• Participates in planning/assessment activities.
• Provides ongoing navigation and support including assistance with insurance and other entitlements.
• Provides appointment reminders and linkages to medical and social services.
• Provides feedback to the Care Team based on his/her field observations.
• Peers/Patient Navigators will participate in CQI activities.
  
  

Requirements

KNOWLEDGE, EDUCATION, SKILLS, AND ABILITIES REQUIRED:

• Experience working with the HIV/AIDS population.
• Peer Certification is required and can be completed while working in this program.
• Self-disciplined: reliable and demonstrably responsible.
• Articulate in presenting ideas and opinions.
• Supportive and demonstrably empathic in his relations to peers.
• Stable and drug-free.
• Exhibiting dialogical evidence of having dealt with issues of HIV infection and/or drug abuse.
• Proficiency in English and/or Spanish, both written and spoken language.
• Commitment to providing quality health care services to all.
• Demonstrated commitment to working with patients and staff from a wide range of ethnic, economic, cultural, and social background.
• Excellent communication skill.
• Professional demeanor.
• Excellent organizational skills.
  
  

Summary

The Patient Navigator works with the HIV/AIDS population, provides ongoing navigation and support, and provides linkages to needed services. This position can play a significant role in improving health outcomes, especially for patients living with complex chronic health or behavioral health conditions.