Patient Care Representative

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Verify patient Insurance;
• Schedule patient appointments;
• Confirm appointments by phone;
• Distribute patient satisfaction surveys as directed;
• Arrange patient transportation as necessary;
• Inform Nursing staff of WALKINS (Triage);
• To provide administrative support duties for patient care e.g. abnormal letters, no-show letters where applicable;
• To provide translation during patient visits;
• To make referral appointments to specialties as requested;
• Register patients for all specialty appointments;
• Handle miscellaneous patient information (lab check in, general information, forms, questions etc);
• Distribute patient metro cards as needed;
• Back –up for new patient registration;
• Other responsibilities are needed.