Director of Clinic Services

FLSA Status: Exempt

Salary Range: $80,000-$87,000 (35 hours). Personalized salary reflecting your related experience and academic/credentialed background.

Location: Buffalo, NY

SUMMARY OF DUTIES

Consistent with BestSelf policies, procedures and relevant regulatory requirements, the Director of Clinic Services provides support and direction to Program Directors and staff across clinic programs to ensure that programs are compliant with all regulatory requirements and agency Policies and Procedures.  The Director of Clinic Services will assist the Vice President of Clinic Services in the oversight of clinic services and management of daily operations. 

LEADERSHIP RESPONSIBILITIES

• This position holds overarching responsibility for the strategic leadership and operational oversight of specified clinical programs. In addition to managing day-to-day operations, the role entails driving the professional growth and success of direct reports through continuous coaching, actionable feedback, and targeted development initiatives. This role will also foster a culture of accountability, collaboration, and high performance, ensuring that all direct reports are equipped to excel in their roles and contribute meaningfully to the organization's long-term success that align with both team and organizational goals.

POSITION RESPONSIBILITIES

• Will ensure that the services provided by the Clinic Programs are of high quality, innovative, accessible, culturally sensitive, and promote the reduction of health disparities.
• In conjunction with other administrative staff, he/she will monitor productivity and compliance levels, devise and implement quality improvement activities, and be a part of utilization management. 
• Will provide input into the development and the delivery of BestSelf's continuum of integrated services, with a specific focus on creating workflows and efficiencies that support quality services.
• Will work to ensure that the identified outcomes for services are achieved.
• Will work to identify and address additional staff training needs within clinic programs. 
• Provide support to Program Directors in monitoring staff productivity and caseload management to further optimize the delivery of services to clients.
• Provide Clinical Supervision to staff as assigned.
• In conjunction with the Vice President, will monitor programs for compliance with all State and Federal laws and regulations as well as Agency Policies and Procedures.
• Participate in and contribute to agency meetings.
• Provide support to Program Directors to ensure that program services are accessible to eligible clients.
• Build & maintain effective working relationships with other BestSelf team members and community partners.
• Ensure services meet or exceed industry professional standards.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

QUALIFICATIONS

• Must have an active/valid, unencumbered, New York State LCAT, LMFT, LMHC, LCSW, or LCSW-R.  
• A minimum of 3 years of experience working in a New York State Office of Mental Health licensed program.
• A minimum of 2 years in a supervisory role with all or a combination of some experience in both clinical and administrative supervision
• Must possess thorough knowledge of mental health and substance use disorders and their treatment.
• Knowledge of evidence-based practice and training initiatives. 
• Experience with Certified Community Behavioral Health Clinic programming
• Must be skilled in program management, and organizational and leadership development.
• Effective interpersonal and organizational skills are essential.
• Ability to provide appropriate leadership and motivate staff to strive toward excellence. 
• Leadership skills grounded in organizational values of trauma informed care, racial equity and leadership development for all staff.
• Must possess the ability to respond quickly in a crisis and solve problems effectively.
• Must have excellent communication skills, using all methods. 
• Must have flexibility to provide support in the evenings during clinic operating hours as needed.

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Rewarding work experience!
• Generous paid time off
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Tuition reimbursement
• CASAC certification tuition support
• Professional license/certification renewal reimbursement
• Career growth and advancement opportunities
• We look forward to telling you more!

BestSelf Behavioral Health considers all applicants for all positions without regard to race, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Please note, applicants must be legally authorized to work in the United States. The agency is unable to provide visa sponsorship or work authorization for this position.