Hotel Front Desk Clerk

Job Overview

16 to 24 hours or as needed. Mostly second shift

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures using property management systems (PMS) such as OPERA or similar platforms
• Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and guest satisfaction
• Provide exceptional customer service by addressing guest inquiries, resolving issues promptly, and offering local recommendations
• Handle multi-line phone systems with professionalism, practicing excellent phone etiquette and clear communication
• Maintain guest relations by responding to special requests, managing complaints, and ensuring a positive experience throughout their stay
• Follow hotel emergency procedures diligently to ensure guest safety at all times
• Support night audit functions when required, balancing accounts and preparing reports for management

Qualifications

• Proven experience in hospitality management or hotel front desk operations preferred, with familiarity in hotel management systems like OPERA or Property Management Systems (PMS)
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
• Strong customer service skills with a problem-solving mindset and the ability to handle challenging situations gracefully
• Knowledge of hotel emergency procedures and guest services standards
• Excellent communication skills, both verbal and written, with a focus on professional phone communication and client interaction
• Previous resort experience or hotel experience is advantageous but not mandatory; training will be provided for the right candidate
• Ability to work flexible hours, including nights, weekends, and holidays as needed

Pay: $14.00 per hour

Work Location: In person

Benefits:

Salary : $14