What are the responsibilities and job description for the Hotel Front Desk Clerk position at Best Western?
We are seeking a friendly, organized, and professional Front Desk Agent to be the first point of contact for our guests/clients. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to manage multiple tasks efficiently in a fast-paced environment. This is a part time day shift position on Sundays and Mondays 7AM- 3PM. More hours would be available for someone willing to cover other shifts. Must be reliable and have previous computer experience.
Key Responsibilities:
- Greet and welcome guests in a warm and professional manner
- Answer phone calls, emails, and inquiries promptly
- Manage reservations, appointments, and check-ins/check-outs
- Maintain a clean and organized front desk area
- Handle guest concerns and provide solutions in a timely manner
- Process payments and maintain accurate records
- Coordinate with other departments to ensure smooth operations
- Perform breakfast duties, such as preparing and refilling food, cleaning, restocking and washing dishes.
- Assist with other duties as needed.
Qualifications:
- Previous customer service or hotel front desk experience is preferred
- Strong communication and interpersonal skills
- Proficiency with computers and basic office software
- Ability to multitask and stay organized
- Professional appearance and demeanor
Pay: $11.00 - $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $11 - $12