What are the responsibilities and job description for the Part Time| 3p-11p and 11p-7a Experienced Front Desk Agent Weekend Thurs-Sun position at Best Western Plus?
Overview
Front Desk Agent will be PM shifts. Experienced multitasking while ensuring excellent guest service, property security, and accurate daily financial reporting. This position combines front desk responsibilities with accounting and audit functions to ensure the hotel’s daily operations are balanced and completed correctly.
As part of a newly opening hotel team, candidates must be dependable, professional, detail-oriented, and able to work independently in a fast-paced hospitality environment.
Essential Duties & Responsibilities
- Welcome and assist guests in a friendly and professional manner
- Complete guest check-ins and check-outs efficiently
- Handle guest requests, concerns, and overnight issues promptly
- Answer hotel phone calls and provide information regarding the property and services
- Process payments, cash handling, and credit card transactions accurately
- Perform nightly audit procedures and balance daily revenue reports
- Prepare and distribute required financial and operational reports
- Ensure accuracy of room rates, postings, and guest accounts
- Monitor hotel security and conduct routine property walks as needed
- Maintain cleanliness and organization of the front desk and lobby areas
- Coordinate with housekeeping and maintenance regarding overnight needs
- Follow Best Western brand standards and hotel policies
- Assist with breakfast setup preparation if required
- Support the team in maintaining a positive guest experience
Qualifications
- Previous hotel front desk or customer service experience preferred
- Night audit or cash-handling experience is a plus
- Experience with hotel PMS systems preferred (AutoClerk experience is a plus)
- Strong computer and organizational skills
- Ability to work independently with minimal supervision
- Excellent communication and problem-solving skills
- Reliable attendance and punctuality required
- Must be able to work weekends and holidays as needed
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25 pounds occasionally
- Ability to walk the property and respond to guest needs.
What We Offer
- Opportunity to join a newly opening hotel team
- Supportive and professional work environment
- Training and growth opportunities
- Employee hotel discounts and benefits based on eligibility
Pay: $13.00 - $13.50 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Professional development assistance
Experience:
- Night audit: 1 year (Preferred)
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $13 - $14