What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Waterbury Stowe?
Best Western in Waterbury is hiring a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, we’d like to meet you.
Must have the ability to work varying shifts 7am - 3pm or 3pm -11pm.
Weekends and Holidays are required. MUST have the ability to pass a background check.
Responsibilities
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Respond to clients’ complaints in a timely and professional manner
Skills
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
- In-person
- Resort
Application Question(s):
- Are you available weekends and holidays?
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Ability to Commute:
- Waterbury, VT 05676 (Required)
Work Location: In person
Salary : $18 - $20