What are the responsibilities and job description for the Guest Service Agent position at Best Western Plus Jekyll Island?
Position Summary
The Guest Service Agent is the first point of contact for our guests and plays a key role in creating a welcoming and exceptional experience. This position is responsible for providing outstanding customer service, handling check-ins and check-outs, managing guest inquiries, and supporting daily front desk operations in alignment with Best Western brand standards.
Key Responsibilities
- Greet and assist guests with a warm, professional, and friendly demeanor.
- Perform accurate check-in, check-out, and reservation processes using the property management system, AutoClerk.
- Manage phone lines, respond to guest inquiries, and provide clear information about hotel amenities, local attractions, and services.
- Handle guest concerns promptly, professionally, and in accordance with hotel guidelines to ensure satisfaction and resolution.
- Process payments, verify identification, manage room assignments, and follow all cash-handling procedures.
- Maintain knowledge of room types, rates, packages, and promotions.
- Communicate effectively with housekeeping, maintenance, and management to address guest needs or operational issues.
- Ensure the lobby, front desk, and surrounding areas remain clean, organized, and welcoming.
- Adhere to all safety, security, and Best Western brand standards.
- Assist with administrative tasks such as daily reports, filing, or inventory control as needed.
Qualifications
- Previous customer service or hospitality experience preferred; hotel front desk experience is a plus.
- Strong communication and interpersonal skills with a guest-focused mindset.
- Ability to multitask in a fast-paced environment while maintaining professionalism.
- Basic computer skills; experience with hotel PMS systems preferred.
- Ability to work a flexible schedule including nights, weekends, and holidays.
- Reliable, punctual, and able to work independently as well as part of a team.
Physical Requirements
- Ability to stand for extended periods.
- Light lifting up to 25 lbs as needed.
What We Offer
- Employee discounts through Best Western
- Supportive team environment
- Opportunities for growth within the property
Pay: $15.00 - $16.50 per hour
Expected hours: 16.0 – 24.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $17