What are the responsibilities and job description for the Executive Housekeeper position at Best Western Plus Hotel?
Position Summary: The Executive Housekeeper is responsible for directing and managing all housekeeping operations to ensure guest rooms, public areas, laundry operations, and back-of-house spaces meet brand cleanliness standards, hotel presentation goals, and guest satisfaction expectations. This position leads housekeeping staff, controls labor and supply costs, ensures room readiness, and maintains compliance with safety and sanitation procedures.Core ResponsibilitiesOperational LeadershipOversee daily housekeeping operations for guest rooms, corridors, lobby, public areas, laundry, and storage areasAssign daily boards and section workloads to room attendants and housepersonsVerify all vacant clean rooms meet brand inspection standards before release to Front DeskCoordinate room status updates with Front Office throughout the day Prioritize arrivals, VIP rooms, stayovers, early check-ins, and out-of-order room recoveryQuality AssuranceInspect cleaned rooms daily for cleanliness, maintenance issues, and presentation consistencyEnsure compliance with brand cleanliness standards and inspection readinessMonitor deep cleaning schedules for carpets, upholstery, bathrooms, windows, and fixturesMaintain public space appearance throughout all shiftsStaffing & LeadershipRecruit, train, coach, and evaluate housekeeping team members Prepare schedules based on occupancy forecasts and labor targetsConduct performance counseling, corrective action, and coaching when neededTrain staff on chemical handling, cleaning procedures, and guest interaction standardsInventory
Benefits:
- Employee discount
Work Location: In person