What are the responsibilities and job description for the Front Desk/Night Auditor position at Best Western Plus Gateway hotel?
Job Overview
Join our dynamic hospitality team as a Front Desk/Night Auditor, where your energy and dedication will create memorable guest experiences around the clock. In this vital role, you will serve as the first point of contact for our guests, ensuring seamless check-in and check-out processes while maintaining exceptional customer service standards. Your expertise in hotel management and guest relations will help foster a welcoming environment, whether during the quiet night hours or busy daytime shifts. This position offers an exciting opportunity to showcase your hospitality management skills, multi-task effectively, and contribute to a positive guest experience in a vibrant resort setting.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
- Manage multi-line phone systems, respond to inquiries, and provide accurate information about hotel services and amenities
- Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations records
- Handle guest requests, resolve issues promptly, and maintain high levels of guest satisfaction through excellent customer service
- Monitor security systems, ensure safety protocols are followed, and report any suspicious activity or incidents
- Maintain detailed shift reports, incident logs, and audit documentation to ensure smooth operations
- Support front desk operations by managing reservations, cancellations, and special requests with professionalism and care
Skills
- Strong background in hospitality management with experience in hotel or resort environments
- Bilingual or multilingual abilities to communicate effectively with diverse guests
- Proven expertise in night audit procedures and front desk operations
- Exceptional customer service skills with a focus on guest relations and satisfaction
- Knowledge of hotel management software and multi-line phone systems
- Excellent phone etiquette and communication skills to handle guest inquiries professionally
- Ability to work independently during night shifts while maintaining attention to detail and security protocols
Join us in delivering outstanding hospitality experiences! We value energetic individuals who thrive on creating welcoming environments for our guests. This paid position offers a chance to develop your skills in hotel management while working in a lively, supportive setting dedicated to excellence in guest services.
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15 - $16