What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus East Peoria?
Overview
We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative processes. Your proactive approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations in a dynamic environment.
Responsibilities
- Greet Guest warmly, ensuring a professional and friendly atmosphere at all times
- Manage multi-line phone systems, directing calls efficiently and courteously
- Maintain organized files and records through effective filing systems and clerical procedures
- Assist with calendar management, scheduling stay over services
- Cleaning and Laundry on down time
- Provide excellent customer service by addressing inquiries promptly and professionally via phone or in person
Requirements
- Proven experience in office management, clerical work, or front desk roles with strong organizational skills
- Technical proficiency with computer literacy
- Excellent phone etiquette with experience managing multi-line phone systems and client communication
- Bilingual abilities are a plus to serve diverse client needs effectively
- Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
- Demonstrated customer service skills with a friendly and professional demeanor
Join us to be part of a vibrant team dedicated to delivering outstanding support while fostering a welcoming environment. Your enthusiasm, technical skills, and commitment to excellence will make a meaningful difference every day!
Pay: From $16.00 per hour
Work Location: In person
Salary : $16