What are the responsibilities and job description for the Front Desk Agent position at BEST WESTERN PLUS CRAWFORDSVILLE?
Part-Time Hotel Front Desk Agent — Weekend Availability Required
Best Western Plus Crawfordsville
2600 Industrial Blvd
Crawfordsville, IN 47933
Starting Pay: $16.00 per hour
Job Type: Part-Time
Work Location: In person
Available Shifts
Weekend Shifts:
- 7:00 AM – 3:00 PM
- 7:00 AM – 7:00 PM
- 3:00 PM – 11:00 PM
- 11:00 PM – 7:00 AM — Overnight
Weekday Shifts:
- 7:00 AM – 3:00 PM
- 3:00 PM – 11:00 PM
- 11:00 PM – 7:00 AM — Overnight
Weekend availability is mandatory. Weekday shifts are also available, but this is not a weekday-only position. Applicants must be dependable and available to work scheduled weekend shifts.
Shifts are assigned based on employee availability and hotel needs. Please include your weekday and weekend availability when applying.
About the Position
Best Western Plus Crawfordsville is looking for friendly, dependable, and customer-focused Part-Time Front Desk Agents to join our team.
Our Front Desk Agents are often the first and last people our guests interact with. We’re looking for someone who enjoys helping people, provides excellent customer service, and creates a welcoming experience for every guest.
Hotel experience is preferred but not required. We are willing to train the right person!
What You’ll Do
As a Front Desk Agent, your responsibilities will include:
- Welcome guests with a friendly, professional attitude and assist with check-ins and check-outs.
- Verify reservations, room types, rates, identification, and payment information.
- Process payments, provide receipts, assign rooms, and prepare guest room keys.
- Answer telephone calls and assist with reservations, stay extensions, room moves, and special requests.
- Explain hotel amenities, breakfast hours, Wi-Fi, pool and fitness center access, housekeeping policies, and checkout procedures.
- Offer guests the opportunity to enroll in Best Western Rewards.
- Respond professionally to guest concerns and document complaints, maintenance issues, and important shift information.
- Coordinate room status, departures, and guest needs with Housekeeping and other hotel departments.
- Maintain guest privacy and protect confidential information.
- Keep the front desk, lobby, coffee station, and guest-facing areas clean, organized, and welcoming.
- Restock front desk supplies and marketplace items as needed.
- Balance the cash drawer, complete assigned shift-closing responsibilities, and communicate important information to the next shift.
What We’re Looking For
We’re looking for someone who:
- Is available to work weekends and reliably reports for scheduled shifts.
- Is friendly, professional, dependable, and punctual.
- Has strong customer service and communication skills.
- Is organized, detail-oriented, and comfortable handling multiple responsibilities.
- Can work independently while communicating effectively with the rest of the hotel team.
- Is comfortable answering phones, using computers, and responsibly handling guest payments and cash.
- Remains calm and professional when responding to guest questions or concerns.
- Takes pride in maintaining a clean work environment, respects guest privacy, and follows hotel operating procedures.
Previous hotel or front desk experience is preferred but not required.
We Will Train the Right Person!
Experience is helpful, but attitude and reliability matter to us. If you’re dependable, friendly, willing to learn, and available to work weekends, we encourage you to apply—even if you’ve never worked at a hotel before.
What We Offer
- Starting pay of $16.00 per hour
- Part-time hours with weekday and weekend shifts available
- Hotel employee discounts
- Paid time off
- On-the-job training and an opportunity to learn hotel operations
- A team-oriented work environment
How to Apply
Apply directly through Indeed or stop by the hotel front desk to pick up an application.
Best Western Plus Crawfordsville
2600 Industrial Blvd
Crawfordsville, IN 47933
Phone: 765-307-3999
Email: BWP15114@gmail.com
When applying, please list the weekday and weekend shifts you are available to work. Weekend availability is required for consideration.
Be the first smile. Help us make every stay great.
Best Western Plus Crawfordsville is an equal opportunity employer.
Pay: $15.00 - $16.00 per hour
Expected hours: 24.0 – 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Work Location: In person
Salary : $15 - $16