What are the responsibilities and job description for the Front Desk Agent position at Residence Inn Carmel - Indiana?
Job Summary
A Hotel Front Desk Agent is responsible for welcoming guests, handling check-ins and check-outs, answering questions, managing reservations, processing payments, and helping ensure guests have a pleasant stay.
Duties
- Welcome and greet guests in a friendly and professional manner.
- Check guests in and out efficiently and accurately.
- Verify reservations, identification, payment information, and room availability.
- Assign rooms and provide guests with information about hotel services and facilities.
- Answer phone calls, emails, and guest inquiries.
- Make, modify, and cancel room reservations.
- Process payments, deposits, refunds, and guest accounts.
- Handle guest requests, complaints, and concerns professionally.
- Coordinate with housekeeping and maintenance regarding room status and guest needs.
- Provide information about local attractions, restaurants, transportation, and hotel amenities.
- Maintain accurate guest records and front-desk documentation.
- Follow hotel policies, safety procedures, and security standards.
- Assist with luggage or other guest services when needed.
- Monitor the lobby and front-desk area to maintain a welcoming environment.
- Communicate important guest information to other hotel departments.
- Balance and complete front-desk cash and payment records at the end of the shift.
Join us to be part of a vibrant team dedicated to creating a professional yet welcoming atmosphere! Your organizational skills, technical proficiency, and passion for customer service will make a meaningful impact every day!
Pay: $16.00 - $18.00 per hour
Work Location: In person
Salary : $16 - $18