What are the responsibilities and job description for the Guest Service Representative/Front Desk position at Best Western Batesville IN?
This position is for 40 hours a week 2nd shift 3/11 Must be able to work weekends
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries promptly and courteously
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests and complaints, escalating issues as necessary
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments as needed
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication and interpersonal skills
- Proficient in using phone systems and computer software
- Knowledge of front desk procedures and hotel operations
- Ability to multitask and prioritize tasks effectively
- Excellent problem-solving skills and ability to remain calm under pressure
- Bilingual skills (English/Spanish) are a plus
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, attention to detail, and excellent customer service skills will contribute to creating a positive experience for our guests during their stay. Join our team and be part of providing exceptional hospitality services.
Please note that this is not an exhaustive list of duties or qualifications. Additional responsibilities may be assigned as needed.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Work Location: In person
Salary : $16 - $17