What are the responsibilities and job description for the Postal Service Associate position at Best Way Pack & Send?
Job Summary
Best Way Pack & Send is seeking a Postal Service Associate to support daily postal, shipping, packaging, and customer service operations. This role assists customers with mailing and shipping requests, prepares packages for dispatch, processes transactions, maintains accurate shipment records, and helps ensure mail and parcels are handled securely and efficiently.
Common Job Roles
- Postal Service Associate
- Shipping and Mailing Associate
- Postal Services Representative
- Packaging and Shipping Clerk
- Mail Services Specialist
Key Responsibilities
- Assist customers with mailing, shipping, packaging, and delivery service requests.
- Explain available shipping options, service procedures, and packaging requirements.
- Receive, weigh, measure, label, and prepare packages for shipment.
- Verify shipping addresses, package details, and required documentation.
- Process shipping transactions and payments accurately using approved systems.
- Prepare shipping labels, receipts, mailing forms, and tracking information.
- Sort and organize incoming and outgoing mail and packages.
- Maintain accurate shipment records and customer transaction information.
- Handle customer inquiries regarding shipping options and package tracking.
- Inspect packages for visible damage and report irregularities when necessary.
- Maintain organized, clean, and secure mailing and packaging areas.
- Restock packaging materials, labels, boxes, and other shipping supplies.
- Follow company procedures for package handling, customer privacy, security, and workplace safety.
- Perform additional postal, shipping, and customer service duties assigned by management.
Requirements
- Previous shipping, mailing, retail, postal, warehouse, or customer service experience is an asset but not required.
- Strong written and verbal communication skills.
- Basic computer, data-entry, and payment-processing proficiency.
- Good attention to detail and organizational abilities.
- Ability to follow shipping procedures and maintain accurate records.
- Strong customer service and problem-solving skills.
- Reliable, punctual, professional, and team-oriented.
- Ability to stand for extended periods and handle packages safely.
Preferred Skills
- Experience with shipping, mailing, or package tracking systems.
- Familiarity with shipping labels, postage procedures, and delivery documentation.
- Strong transaction accuracy and recordkeeping abilities.
- Knowledge of safe packaging and secure package handling.
- Good multitasking and time management skills.
- Ability to communicate shipping information clearly to customers.
- Positive attitude and willingness to learn new service procedures.
About the Company
Best Way Pack & Send operates in the packing, mailing, and shipping services industry. Businesses in this sector help customers prepare packages, arrange shipments, process mailing transactions, and organize delivery documentation. Reliable service, accurate package handling, security, and customer support are essential to daily operations.
Pay: $18.00 - $24.00 per hour
Expected hours: 34.0 per week
Work Location: In person
Salary : $18 - $24