What are the responsibilities and job description for the Cantonese/Mandarin coordinator position at Best Professional Home Care?
Company Description Best Professional Home Care was founded with the mission to provide high-quality home care services to individuals who wish to age gracefully and healthily in the comfort of their own homes. Over many years of operation, Best Professional Home Care has continually worked to deliver dependable and unbiased care services. The team focuses on building trust with patients and families by consistently striving for excellence in all aspects of care.
Role Description The Cantonese/Mandarin Coordinator is a full-time, on-site role based in Brooklyn, NY. This role is responsible for coordinating home care services for Cantonese- and Mandarin-speaking clients, ensuring clear communication between patients, families, and care staff. Day-to-day tasks include scheduling and confirming caregiver visits, assisting with intake and documentation, and translating or interpreting information as needed. The coordinator will support clients in understanding care plans and services, help resolve issues or concerns, and maintain accurate records in compliance with company policies and applicable regulations. The role also involves collaborating with the clinical and administrative teams to promote culturally responsive care.
Qualifications
- Strong proficiency in both spoken and written Cantonese and Mandarin, as well as English.
- Experience in client coordination, scheduling, or administrative support in a healthcare or home care setting.
- Ability to communicate clearly and professionally with patients, families, and interdisciplinary care teams.
- Strong organizational and time-management skills, with attention to detail and accuracy in documentation.
- Basic computer skills, including familiarity with email, electronic records, and office software.
- Knowledge of home care or elder care services and sensitivity to the needs of older adults and their families.
- Ability to work on-site in Brooklyn, NY and maintain confidentiality in handling patient information.
- Prior experience in a bilingual or multicultural environment; experience in community outreach is a plus.
- High school diploma or equivalent required; additional education in healthcare, social work, or related fields is preferred.