Dedicated Account Manager

BEST Logistics Group is searching for an innovative and solutions-oriented leader to be an Account Manager for BEST Dedicated Fleet Operations.

Summary Description:

The Account Manager is responsible for creating long-term, trusting relationships with their customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing customers and actively seek new sales opportunities.

Essential Job Duties and Responsibilities:

Customer Relationships:

· Serve as the lead point of contact for all customer account management matters

· Build and maintain strong, long-lasting customer relationship; manage customer relationships and provide customers with excellent service and support

· Responsible for managing several accounts and being the face of the company to your customers

· Ensure the timely and successful delivery according to customer needs and objectives

· Deal with any issues that may arise from customers and / or drivers include contacting temporary agencies to man open trucks

· Responsible for handling after hours calls from customers/drivers

Driver Relationships:

· Build and maintain strong, long-lasting relationships with drivers assigned to your customer base starting with driver orientation by completing operations portion of orientation

· Responsible for dispatching / managing drivers and managing their performance including time off requests, corrective action, and performance reviews

· Collaborate with safety to coordinate recertification of drivers and random drug screenings

· Administers weekly performance scorecards via information from Pedigree and utilizes this a tool to improve performance

· Accountable for driver retention including developing programs to address retention and removing barriers for drivers

Equipment:

· Manage all equipment assigned to your customer base

· Liaison with shop on tractor issues / statuses

· Coordinates with shop on any maintenance issues; monitors OOS equipment and collaborates with maintenance to expedite return to service

· Communicate issues with equipment to operations manager

Working for BEST Logistics, you will enjoy a strong work/life balance that includes PTO and holidays along with comprehensive health insurance. You will have access to medical, dental, and vision insurance and enjoy our company-paid life insurance, a generous 401(k) plan, and an unbeatable company culture that supports your growth!

Ideal Candidates Will

• Ideally, have transportation, supply chain or logistics experience, or experience in a similar industry

• Be known for their ability to empower and mentor associates, to be proactive and results driven, to creatively problem solve, and thrive in a dynamic, ever-changing environment