What are the responsibilities and job description for the Account Manager position at Flexiforce?
Title: Account Manager
Reports to: Director of Sales
Location: Mocksville, NC – USA
Start Date Target: April 1, 2026
Company Background
We're FlexiForce, a part of the ASSA ABLOY Group of Companies and we are the world's largest manufacturer of overhead door hardware and components. We believe that safety is everyone’s responsibility and can only be achieved through the active participation of everyone within the organization. We have values. We make quality products; we deliver them on time and we partner with our customers and our suppliers to support mutual success. To do that, we rely on having the best and most capable people on our team. If that's you, we should talk!
Values
Empowerment: We have trust in our people
Innovation: We have the courage to change
Integrity: We stand up for what’s right
Safety: Together we are safe
Teamwork: Together we achieve more
Position Overview / Summary
FlexiForce is hiring a driven, high performing salesperson for an Account Manager position with a primary focus on the Eastern United States. This role will represent our comprehensive product offering within the overhead door and windows industry segment.
This position will be ideally located in Mocksville, NC. The Account Manager will collaborate with clients and internal teams to ensure high levels of customer satisfaction while growing the business and supporting key accounts.
Key Responsibilities
- Serve as a brand ambassador for FlexiForce by demonstrating our core values.
- Prospect, estimate, prepare quotations, and develop a defined geographic sales area.
- Maintain strong relationships through in‑person and virtual meetings with existing and prospective customers.
- Support and grow key accounts.
- Provide insight into upcoming product developments and communicate customer requirements to internal teams.
- Negotiate pricing, delivery schedules, and technical specifications.
- Deliver product training and provide technical support related to the product offering
- Attend relevant industry trade shows and participate in applicable industry associations.
- Support customer order entry, expedite orders with production control, and help streamline customer ordering workflows.
- Assist with product configuration for custom or special applications.
- Collaborate with internal departments to ensure on‑time delivery targets (98% ) are met.
- Understand and consider cost structure in quotations and negotiations.
Qualifications
- 3–5 years of experience in B2B sales, with a strong background in the windows industry or building materials sector.
- Bachelor’s degree or diploma in Business Administration or an equivalent combination of education and experience coupled with formal sales process training.
- Effective computer skills including familiarity with ERP and CRM software as well as MS Office programs.
- Excellent English language written and verbal communication skills.
- Ability to negotiate variations in pricing, delivery and specifications.
- Analytical and detail oriented with an ability to understand manufacturing costs.
Personal Characteristics & Skills
- A people-oriented approach, ability to communicate effectively with others and to build a positive relationship within all levels of organization.
- Able to consistently represent the company in a professional and ethical manner.
- Demonstrated willingness to learn and improve.
- Keen problem-solving skills.
- Excellent time management with an ability to juggle multiple priorities.
- Able to fully understand and elucidate the value proposition of our products.
- Team player focused on culture and collaboration with others.
- Willingness to travel as needed for business purposes.
Role Requirements
Primary Location: Mocksville, NC – USA
Hours: Monday to Friday, 40 hours/week
Working conditions: On‑site (Hybrid options may be considered)
Travel
Routine travel, typically 50% of time, will be required for this role. A valid passport is necessary along with freedom to travel to international destinations in North America and European locations as necessary.
Salary range
USD $85,000-95,000/year
Commission starts from year 2 at 10%
Salary : $85,000 - $95,000