What are the responsibilities and job description for the Customer Service Coordinator position at Best Lawyers?
Company Summary:
Best Lawyers is a prestigious legal awards network that recognizes outstanding professionals across various practice areas and jurisdictions. With a rigorous selection process based on confidential surveys of leading lawyers, the organization highlights top legal talent globally. Best Lawyers provides valuable insights for clients seeking high-quality legal representation and serves as a trusted resource within the legal community for identifying the most skilled and respected attorneys.
Job Summary:
We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. This role is central to supporting our research communications and ensuring seamless collaboration between our research and sales teams.
The coordinator will oversee a shared email inbox dedicated to distributing research communications and serve as a key liaison, helping connect client-facing needs with our internal processes.
Key Qualifications:
- Exceptional communication skills—both written and verbal—with the ability to engage effectively across teams.
- Strong organizational and multitasking abilities, with a commitment to accuracy and quality.
- Customer service mindset and a collaborative approach to problem-solving.
- Interest in research, data analysis, and the legal industry (experience in the field is preferred but not required).
- Reliability, attention to detail, and professionalism in all interactions.
Who You Are:
The ideal candidate thrives in a fast-paced, team-oriented environment and takes pride in ensuring that communications and data are accurate, timely, and well-managed. You enjoy balancing multiple priorities, supporting both internal colleagues and external stakeholders, and contributing to a culture of excellence.
Supervisory Responsibilities:
None
Duties/Responsibilities:
- Oversee one shared inbox for the research department’s mass emails
- Assist with questions from our sales department
- Perform customer service tasks (communicate directly with clients via phone and email, build relationships, assist with inquiries, and more)
- Verify information for accuracy using our standard procedures
- Learn proprietary systems to enter large amounts of data
- Review data for errors and check for inconsistencies
- Perform internet research
- Conduct (both incoming and outgoing) phone calls in a professional manner
- Work collaboratively with the Research Team on any assigned projects in order to meet project deadlines
Required Skills/Abilities:
- Very proficient with entry level work
- Some knowledge of the legal industry
- Competent and effective with assigned data review and research projects
- Capable of autonomous decision making and self-reliance while still taking clear directives, including working with other departments and company leaders
- Excellent interpersonal skills
- Strong, professional oral and written communication skills; must be able to communicate effectively with clients by making and receiving calls
- Excellent organizational skills and attention to detail
- Tech-savvy
Education and Experience:
- 1-3 years of previous related work experience
- Bachelor's Degree in Political Science, Economics, Communications, International Business, Languages, Liberal Arts, or another related field. Minimum GPA: 3.0.
Best Lawyers is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.