What are the responsibilities and job description for the Escrow Assistant - Escrow Processing Team position at Best Homes Title Agency?
Escrow Assistant – Escrow Team
About the Role
We are seeking a highly motivated and proactive individual to serve as an Escrow Assistant to support our Escrow Processing Team for all aspects of real estate transactions for Best Homes Title Agency and BHT Commercial Title & Escrow Services to maintain our current clientele and support our business growth. The candidate MUST contain excellent communication skills, organizational skills and be a team player with a high attention to detail, time management and the desire to provide “best in class” customer service with an out-going personality to match.
Minimum of 2 years of experience as an Escrow Assistant is required.
About You
You are great communicator who is ambitious, proactive, resourceful and at your best when thrown a variety of challenges which require solutions. You are comfortable with technology and confident in utilizing your knowledge of Escrow Processing; however, never hesitates to seek guidance when presented with a new situation or nuance. You are not intimidated by high client service level expectations or challenges associated with meeting those expectations and exceeding them.
Requirements, Knowledge, Skills, and Abilities
- This is an on-site position in Farmington Hills, MI
- 2 years of title insurance industry experience.
- Obtaining funding when required by faxing or e-mailing documents.
- Following closing instructions from the escrow department and from the lender.
- Initiating wires and printing checks, obtaining accounting approval following a written process.
- Disbursing checks, sending documents for recording, scanning final package.
- Professionally communicating with Real Estate Agents, Lenders and other Title companies.
- Technically proficient with reviewing Title Commitment, gathering transactional information and providing overall support for the Escrow Processing Team.
- Issue short form loan policies.
- Knowledge of technology including common business software platforms as well as common title and escrow software systems used by the title insurance industry, including but not limited to ResWare, Qualia, Lender Client Portals and numerous state, county, and municipal sites.
- Provide exceptional customer service to our clients and internal staff members.
- The ability to handle post-closing communications as needed.
- Excellent communication and interpersonal skills. Leads by example, has high quality standards, and provides educational assistance and constructive feedback to team members.
- Additional duties as may be assigned by Manager.
- Occasional over time as required.
What We Offer You
- Competitive salary
- Medical (PPO & HMO), Rx, Vision, and Dental benefits available after 90 days
- 401(k) Plan with employer match.
- Paid Short-Term and Long-Term Disability plans.
- Paid Term Life Insurance Policy.
- Paid time off earned from day one and available for use after 90 days.
- Paid holidays.