What are the responsibilities and job description for the Branch Manager - Home Care Agency position at BEST HOME CARE?
Job Summary
We are a growing Home Care Agency providing Personal Care Aide (PCA) services across New Jersey. We are seeking an experienced and driven Branch Manager to oversee daily branch operations, lead our team, grow our client census, and ensure the highest standard of care for our clients. This is a key leadership role that directly impacts the quality of care our clients receive and the success of our agency
Duties
- Oversee all daily branch operations and ensure compliance with company policies and contractual requirements
- Recruit, hire, orient, train, and evaluate home care staff and office support personnel
- Manage ongoing education, in-service training programs, and competency evaluations for all healthcare personnel
- Mentor and develop employees through regular performance evaluations, counseling, and disciplinary actions as needed
- Build and maintain relationships with state and county referral agencies to grow the client base
- Collaborate with the Director of Operations and Administrative team to develop and execute branch-specific growth, sales, and marketing strategies
- Conduct community outreach and attend employee recruitment events
- Prepare and present monthly progress reports to the Director of Operations and Administrator
- Monitor workers' compensation cases and guide employees on proper handling
- Ensure a high level of internal and external client satisfaction at all times
- Maintain strict confidentiality and adhere to all regulations, policies, and standards
Skill
- Prior experience in home care, healthcare operations, or a related field is strongly preferred
- Proven leadership and team management skills
- Strong knowledge of New Jersey home care regulations and Medicaid PCA programs
- Excellent communication, organizational, and problem-solving skills
- Ability to develop relationships with referral sources and drive client census growth
- Proficiency with standard office tools; experience with Google Drive is a plus
- Bachelor's degree in Healthcare Administration, Business, or related field preferred
Pay: $65,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Family leave
- Flexible schedule
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $65,000 - $72,000