District Manager

The District Manager is responsible for overseeing the performance and operations of multiple centers within an assigned district, with full accountability for P&L results. This role partners closely with Center Managers to drive operational excellence, team development, and exceptional guest experiences.

What You’ll Do

• Lead the overall performance of assigned centers, with full ownership of revenue, expenses, and profitability

• Monitor business trends across the district and take action to improve financial and operational performance

• Recruit, hire, develop, and, when necessary, make tough decisions regarding center leadership

• Coach and support Center Managers in staffing, recruiting, and team development efforts

• Ensure consistent execution of company policies, procedures, and service standards across all locations

• Drive adoption and execution of training programs and service initiatives

• Partner with Center Managers to review monthly P&L statements and develop actionable improvement plans

• Maintain compliance with all federal and state labor laws and company policies

• Ensure every center delivers safe, high-quality care for pet guests and an outstanding customer experience

• Monitor and elevate sales effectiveness across the district

• Analyze financial reports and operational metrics to inform decision-making

• Support the rollout of new programs, initiatives, and operational improvements

• Represent and promote company services both internally and within the local community

• Stay connected to day-to-day operations by regularly spending time in centers, engaging with teams and customers

• Address and resolve customer concerns quickly and professionally

• Conduct routine facility inspections and partner on maintenance and improvement needs

• Provide leadership and support during emergency or crisis situations

What You Bring

• Strong leadership presence with the ability to motivate, coach, and develop high-performing teams

• Sound judgment and the ability to solve problems quickly and professionally

• Excellent communication and interpersonal skills

• A hands-on approach and willingness to be actively involved in center operations

• A genuine love for animals and comfort working in a pet care environment

Qualifications

• 3 years of multi-unit management experience

• Experience in pet care or a related service industry preferred

• Proficiency with Microsoft Office (Excel, Word) and general computer skills

• Bachelor’s degree preferred

Additional Requirements

• Ability to travel 50–75% (local and occasional national travel)

• Flexibility to support centers seven days a week, as needed

• Ability to stand, walk, and move throughout centers for extended periods

• Comfortable working in environments with animals, including exposure to dander, cleaning agents, and related conditions

Salary : $100,000 - $120,000