Backoffice Support Associate

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution—working together to create a better financial future for our customers and communities.

At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence, and leading with heart—enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people’s financial lives.

With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while continuing to build the products and experiences that make Best Egg unique.

We’re looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.

We’re proud to be an equal opportunity employer committed to building a diverse and inclusive team.

The Backoffice Support Associate functions as a member of the Back Office Operations Team and is responsible for helping resolve customer issues originating primarily from Inbound correspondence. This includes but is not limited to death certificates, notice of legal representation or bankruptcy, management of payment programs and other audit reporting, and remediation of customer issues within applicable service levels and quality objectives. Keys to success in this role will include enhancing the Customer Experience, creating efficiencies within processes, identifying, and addressing customer trends, and fostering a strong, transparent relationship with all leadership. Flexibility, excellent time management and multi-tasking skills are essential.

Duties & Responsibilities

• Read and comprehend customer written inquiries and refer to the appropriate line of business for processing
• Provide electronic correspondence in reply to requests
• Identify the specific document/ case type and the procedures that must be applied
• Various manager assigned tasks including business audits and exception processing
• Document retrieval and customer fulfillment
• Ensure all correspondence items are received, tracked, sorted, and delivered to the appropriate lines of business within pre- defined service levels
• Partner with Project Teams for User Acceptance Testing/ Production Verification Testing for all system implementations/changes
• Account audits and root cause analysis
• Complaint handling and customer escalations
• Handling all risk events / incidents or control failures to be escalated, investigated, reported, and fixed at root cause to prevent reoccurrence
• Conduct tasks in a manner that complies with all consumer protection regulations
  
  

Expect a fast-paced, fun production environment that includes continuous delivery, quality management, knowledge sharing, and collective ownership.

Requirements

• 1 years of financial services experience or equivalent
• Ability to work effectively in a team environment
• Strong Analytical Skills
• Excellent verbal/ written communications skills
• Strong organizational skills and ability to multitask
• Ability to work in a fast paced, production environment
• Effectively communicate with all levels of Marlette Funding Leadership
• Proficiency in navigating basic computer applications
• Extremely thorough with strong attention to detail and high emphasis on quality.
  
  

$20 - $24 an hour

Employee Benefits

Best Egg offers many additional benefits for our employees, including (but not limited to):

• Pre-tax and post-tax retirement savings plans with a competitive company matching
  
  

program

• Generous paid time-off plans including vacation, personal/sick time, paid short--
  
  

term and long-term disability leaves, paid parental leave, and paid company

holidays

• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health
  
  

Reimbursement Accounts

• Company-paid benefits such as life insurance, wellness platforms, employee
  
  

assistance programs, and Health Advocate programs

• Other great discounted benefits include identity theft protection, pet insurance,
  
  

fitness center reimbursements, and many more!

In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here