What are the responsibilities and job description for the Sr. Systems Administrator position at BEST DOCTORS INSURANCE SERVICES LLC?
POSITION DESCRIPTION:
- Responsible for technical strategy, vetting, evaluation, architecting, design, configuration, implementation, administration, optimization, incident prevention, capacity planning and maintenance of the companys Global IT enterprise.
- Including On Premise or Cloud Data Centers, DR Sites, Company HQ and Offices Collocated, Hybrid or Cloud hosted.
- Responsible for day to day technical management including vendor technical management.
- Adherence to all company IT governance policies and best practices.
- Creation of detailed Project plans for all initiatives including ones that can impact production and other environments.
- Position will resolve or coordinate resolution the most technically difficult problems including all that require in-depth and complete evaluation of all and varying factors.
- Support and maintain company Systems environments.
- Collaboratively interface with Development team and SQL DBA.
- Act as the final technical escalation point. Train and mentor Jr. Sys Admin and Service Desk support team.
REQUIRED SYS ADMIN JOB DUTIES & RESPONSIBILITIES:
- Multiple Data Centers environment experience required On Premise, Hybrid and Cloud.
- Data Centers Technical Management experience required.
- Implement, optimize and maintain primarily Nutanix based clusters minimum version 5.10 software.
Secondarily VMware environments minimum version 6.1 software
- Minimum Server 2016 experience; Minimum PC OS 2010 experience.
- Active Directory, DNS and DHCP 2016 extensive experience.
- Exchange 2016 Server administration and support dual server for high availability.
- Microsoft M365 Hybrid Environment Technical Management experience On Premise and Cloud.
- Citrix and Citrix Netscaler farms (version 7.5.1000 or higher).
- SharePoint minimum version 2013.
- Security and mitigation management.
- Load Balancing management.
- Disk and Tape backup management.
- Software Upgrade Management.
- Change Management, Patch Management, Incident Management.
- Asset Management - Commercial software and hardware. CMDB management.
- Enterprise Monitoring, Alerting and Incident prevention.
- Retention Management (Disk, Tape and Cloud).
- Morning Health Check management and reporting.
- Actively seeks out opportunities to improve existing process, practice, procedure, and technology
- Develops and maintains operational guidelines for the maintenance and support of Infrastructure.
- Provide reports for system health, configuration and capacity. Perform routine health checks.
- Perform root cause analysis of service problems and develop permanent fixes.
- Delivery of solutions and configurations without impacting users or during approved maintenance windows.
- Ensure processes are documented and up to date.
- Knowledge of network and file/print services (TCP/IP, DNS, DHCP, DFS, FRS, etc.).
- Knowledge and familiarity with computer hardware including PCs, servers, appliances and printers.
- Knowledge of application packaging and deployment solutions (for both server and end node deployment).
- Strong troubleshooting and problem solving skills.
- Scripting/PowerShell experience.
- Knowledge of Information Security.
- Other related duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelors degree in Computer Science or related area and 10 yrs. of experience as a Senior Sys Admin.
- Master Degree in in Computer Science or related area preferred.
DESIRED ADDITIONAL QUALIFICATIONS:
- Service oriented, prompt and courteous.
- Positive attitude and enthusiastic about job.
- Ability to adapt to changes.
- Ability to express verbally and in writing clearly and succinctly.
- Able to cope with stressing situations.
- Special attention to detail.
- Sense of urgency.
- Excellent follow-up and organizational capabilities.
- Ability to work well individually and with others as part of a team.
- Ability to present ideas in business-friendly and user-friendly language.
- Excellent communication skills and ability to interact in a multi cultural environment
- Highly self-motivated, self-directed, and attentive to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience of working in a fast-paced, team-oriented and collaborative environment.
ADDITIONAL COMMERCIAL SOFTWARE/ITEMS ENVIRONMENT PREFERRED KNOWLEDGE
- ADFS
- Certifícate Authority Server
- Cisco VPN and AnyConnect
- Developer Express
- DFS
- Enterprise Vault
- Executrac Print Management
- Fax2Mail
- File Shares
- FTP/SFTP
- Genetec Access Controls
- General Dynamics Great Plains
- IIS
- Intune MDM
- MimeCast
- MS SQL 2012, 2017 and 2017
- Office 2010
- Outlook 2016
- Outlook Web Mail
- Networking in a Cisco environment
- PRTG
- Radius
- Samanage Service Desk
- SCCM
- Skype for Business
- SolarWinds
- Sophos AV, Web Filtering, Malware protection, Clean tool
- SQL 2008, SQL 2012, SQL 2016 and SQL 2017 environments including High Availability
- SQL Deadlock Detector
- TFS
- Veeam for Nutanix and VMware
- Visual Studio 2017
- Windows 7 & 10
- WinMagic Encryption
- Hardware SuperMicro & HP Servers, Dell EqualLogic & Thinkmate NAS, EMC VNX SAN, Overland Tape Backup, Kemp Load Balancer, Cisco & Meraki Routers, Gateways, Switches, Firewalls and APs.