What are the responsibilities and job description for the Returns Associate position at Best Choice Products?
Position: Returns Associate
FSLA Status: Full-Time/Non-Exempt
Location: Indianapolis, IN
Hourly Rate: $20/hr
About Us
At Best Choice Products, our mission is to develop the world's best-selling products inspired by real people. For over 20 years, our e-commerce retail brand has been committed to developing products for families everywhere. Our diverse catalog includes outdoor living, lawn & garden essentials, toys & games, home furniture, and even seasonal decor. As we like to say, there's something for everyone in the family! Our success is best defined by a collaborative culture full of inspired minds and a willingness to contribute new ideas. Some of our most rewarding moments include being part of the Inc. 5000 list of fastest-growing private companies in America and a Top Workplace (2022) by the Orange County Register! Please visit our website for more information.
Scope of the Role
The Returns Associate plays a key role in supporting the day-to-day customer returns process at the Fulfillment Center. This position is expected to receive and process all customer returns in an efficient, safe, and timely manner, meeting appropriate daily goals and deadlines.
Essential Functions & Key Responsibilities
- Receive and process all customer returns efficiently from carriers on a daily basis.
- Inspect, verify, and document returned merchandise against return authorizations.
- Identify and determine the appropriate disposition of returned items (resale, restock, repair, or liquidation) in accordance with company policies.
- Record all return transactions accurately in the company returns dashboard.
- Report discrepancies, damages, or unusual observations on returns received to management.
- Utilize return processing equipment and follow established return procedures and protocols.
- Maintain a clean, organized, and safe RMA (Return Merchandise Authorization) area at all times.
- Collaborate with internal teams, including Shipping, Receiving, Inventory Control, and Customer Service, to ensure accurate and timely return resolutions.
- Support general warehouse operations as needed, including picking, packing, shipping, restocking, and inventory control during downtime.
- Follow all safety guidelines, company policies, and standard operating procedures.
- Perform other duties as assigned.
Qualifications & Required Experience
- High school diploma or equivalent required.
- 1–2 years of recent experience in a warehouse or returns processing role; experience handling customer returns in a high-volume warehouse environment strongly preferred.
- Excellent attendance and reliability; must be able to work a regular and predictable schedule, including flexibility during peak seasons or changing business needs.
- Strong attention to detail and accuracy with a focus on quality performance.
- Consistently meets or exceeds productivity and performance goals.
- Ability to read and comprehend freight instructions, return authorizations, and standard operating procedures (SOPs).
- Basic mathematical and data entry skills.
- Proficient computer skills, including familiarity with Microsoft 365 Suite.
- Strong verbal and written communication skills.
- Ability to lift up to 75 lbs. on a continual basis and stand or walk for extended periods.
- Ability to safely and efficiently operate warehouse equipment such as pallet jacks (forklift certification a plus).
- Team-oriented mindset with the ability to work collaboratively across departments in a fast-paced environment.
Benefits & Perks
Join us and experience a workplace where benefits and perks are designed with you in mind.
- Comprehensive Health Coverage: Inclusive medical, dental, vision, life, and supplemental insurance plans to keep you and your family healthy.
- Support When You Need It: Our Employee Assistance Program is here to provide confidential support for personal and work-related issues.
- Future-Forward Financials: Secure your future with our 401k plan, complete with up to a 3% company match.
- Time to Recharge: Enjoy vacation time, paid holidays, and sick days to rest and recharge.
Where to Find Us
www.bestchoiceproducts.com
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At BCP, we are committed to building a diverse and inclusive workplace where everyone can thrive. Best Choice Products proudly provides equal employment opportunities to all employees and applicants, embracing differences in race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, and gender identity. Discrimination and harassment of any kind have no place here.
Salary : $20