What are the responsibilities and job description for the Service Writer for Dealership position at Best Bus Sales?
Position Overview
This is the hub of the service department. You’ll be the first point of contact for customers and the bridge between the front office and the shop.
You’ll need to be:
- Organized under pressure
- Comfortable dealing with strong personalities
- Clear and confident in communication
- Solution-focused when things get busy
Key Responsibilities
- Greet and assist customers in person, by phone, and via email
- Write up service tickets and clearly document customer concerns
- Communicate between customers, technicians, and management
- Provide updates on service status, timelines, and expectations
- Schedule service appointments and manage workflow
- Handle invoicing, approvals, and basic service-related paperwork
- Keep the front-of-house area professional, organized, and welcoming
What We’re Looking For
- Strong communication skills (clear, direct, and professional)
- Ability to work with different personalities (customers technicians)
- Positive attitude with a problem-solving mindset
- Highly organized and detail-oriented
- Comfortable in a fast-paced dealership environment
- Previous dealership, automotive, or service writing experience is a plus (not required)
Pay: $40,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Mechanical Service writing: 2 years (Required)
Work Location: In person
Salary : $40,000 - $75,000