What are the responsibilities and job description for the Automotive Dealership Service Advisor / Service Writer position at Napleton's Ford of Oak Lawn?
The Steve Napleton Auto Group has an immediate opening for an Automotive Service Advisor/Writer at our Ford store located in Oak Lawn.
Napleton Ford of Oak Lawn – High Performing Service Advisor
Job Overview
We are seeking an experienced Service Advisor looking for a great environment to work and earn a great living. Our service drive has plenty of Customer Pay traffic, along with lots of Warranty work that is paid the same as CP. We are looking for someone who is used to being a top performer on a strong team – “A” players only. 100k earning opportunity for high performers.
Duties
- Prepare for day’s appointments with pre-write, greet customers, and assess their service needs and perform interactive walkaround.
- Write detailed service orders that accurately reflect customer concerns and required services.
- Collaborate with service technicians to ensure proper multi-point inspection and repairs are performed.
- Provide estimates for services, including tire service, brake repair, and other automotive services.
- Upsell additional services based on customer needs and vehicle condition.
- Maintain accurate records of customer interactions and service history.
- Follow up with customers post-service to ensure satisfaction and address any concerns. Customer Satisfaction is key component to the performance of our Service Advisors.
- Stay informed about dealership promotions, new products, and industry trends to provide knowledgeable recommendations.
Qualifications
- Proven experience in customer service, preferably in an automotive environment.
- Familiarity with automotive diagnostics and repair processes.
- Strong skills in service writing and communication.
- Ability to work collaboratively with service technicians and other team members.
- Knowledge of tire service, brake repair, and general automotive maintenance is beneficial.
- A commitment to providing exceptional customer service and building lasting relationships with clients.
- Previous Automotive Service Advisor / Service Writer experience, 1 year minimum
- Proven track record of above average Sales and CSI scores
- Tekion experience is a plus
Join our team as an Automotive Service Advisor where your expertise will help enhance the customer experience while contributing to the success of our dealership.
Job Type: Full-time
Pay: From $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
License/Certification:
- drivers license (Required)
Ability to Commute:
- Oak Lawn, IL 60453 (Required)
Work Location: In person
Salary : $85,000