What are the responsibilities and job description for the Automation Specialist position at Bertelsmann?
Are you looking for a high energy, strategic, and fast-paced position as a Automation Specialist? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!
For 11,000 health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000 online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.
WHAT CAN RELIAS OFFER YOU?
- Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
- Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
- Active Employee Resource Groups open to all employees!
- Comprehensive onboarding program – a great introduction to our company, customers and culture!
- Growth and career advancement opportunities!
- 20% annual employee promotion and transfer rate
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech Onsite 321 Coffee Shop providing free coffee and pastries to employees
The Automation Specialist is a strategic and technical resource responsible for identifying, developing, and implementing innovative business process improvements, leveraging advanced automation and artificial intelligence technologies. This role involves collaborating with stakeholders across the organization to optimize processes, drive efficiency, and achieve quantifiable business outcomes and measurable cost savings. This includes knowledge and practical application of Microsoft tools, Generative AI, and process improvement methodologies.
- Collaborate with department leaders to proactively identify opportunities for process improvement by analyzing current workflows, assessing feasibility, and developing comprehensive project plans.
- Lead the scoping, design, and implementation of process automation initiatives to bridge business gaps and improve efficiency.
- Maintain a governance process that captures optimization opportunities, assesses impact, and provides a framework for prioritization of opportunities.
- Design, build, and deploy complex automations utilizing Power Automate, APIs, and other Microsoft tools to connect disparate business systems.
- Utilize scripting languages like Python, JavaScript, JSON, and SQL to support automation objectives.
- Act as a subject matter expert, providing guidance to IT and other technical teams.
- Strategically integrate Generative AI tools (e.g., Copilot) to enhance process automation, streamline data processing, and improve data analysis.
- Develop and implement prompt strategies to optimize the performance of Generative AI applications.
- Develop and utilize data analytics to monitor process performance and track efficiency gains.
- Create comprehensive reports using Excel, Power BI, and SQL to communicate results and inform strategic decision-making.
- Engage with stakeholders from across the organization to understand their needs and align process improvements with business objectives.
- Coach and mentor colleagues in the use of automation tools and techniques, providing training and support.
- Manage all aspects of process improvement projects, from initial scoping and planning to implementation and post-launch optimization.
- Stay current with the latest industry trends and technologies in process automation and AI.
- 3 years of experience in business process analysis, automation development, and/or consulting
- 2 years working for a SaaS Products organization
- Expertise in Microsoft 365 tools, including Power Automate, Power Apps, Copilot, etc. (or equivalent technologies)
- Proven experience implementing large-scale changes across complex environments
- Bachelor’s degree in relevant field
- Experience with automating generative AI systems and technical knowledge of popular LLMs and applicable uses.
- PL-200 or PL-400 certification
Relias is an Equal Opportunity Employer and a Drug-Free workplace
IN OFFICE REQUIREMENT:
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.
Company: Relias LLC | Job ID: 285485