What are the responsibilities and job description for the Customer Care Specialist position at Bert Black Service Companies?
Be the Voice That Builds Trust—Join Bert Black Service Companies Today.
At Bert Black, you’re not just picking up the phone. You’re the first impression, the calming voice, and the solution provider. We’re a powerhouse in heating, cooling, plumbing, and electrical services, and we need a Customer Care Specialist who thrives on helping people and making a real impact. If you're looking to grow with a company that backs your ambition and values your voice, this is your moment.
What’s in It for You?
Pay Range: $32,000 - $42,000 per year, based on your experience and drive
Comprehensive Benefits: Health insurance, paid time off, and more
Training that Counts: Paid onboarding to equip you for long-term success
Work-Life Balance: Enjoy stability and structure in a supportive environment
Perks that Matter: Positive company culture that celebrates wins, big and small
Why You’ll Love It Here
You're Part of the Team: Tight-knit environment where your input is heard
Grow With Us: Career advancement and leadership opportunities are real
You Make a Difference: Your communication skills and empathy create better service and loyal customers
Your New Role
Located in Pine Bluff, Arkansas, this is an on-site position where your voice drives customer experience and satisfaction.
Here’s what your day-to-day will look like:
Create lasting impressions with exceptional phone and email interactions
Answer inbound calls and reach out for appointment reminders, promotions, and follow-ups
Communicate clearly with customers, technicians, and coworkers to keep everyone in sync
Keep our customer database up to date with accurate notes and info
Handle conflict with professionalism, speed, and empathy
Collaborate with the team to keep operations running smoothly
Support internal processes with various administrative tasks
Hit key performance benchmarks and maintain high service standards
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
High school diploma or GED required
Prior customer service experience is a plus, but not mandatory
Solid communication and active listening skills
Basic computer and typing proficiency
Detail-oriented and well-organized
Positive attitude and a natural team player
Strong problem-solving ability and a calm demeanor under pressure
Comfortable sitting for long periods and working in a call-heavy environment
Willingness to take initiative and support after-hours or weekend needs when required
Local area familiarity or map navigation skills are helpful
Bert Black Service Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
Salary : $32,000 - $42,000
